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Troubleshooting >
Optical Discs
What should I do if I cannot play a disc properly on my computer?
❑Make sure the disc is inserted into the optical disc drive with the label facing upward.
❑Make sure the necessary program(s) is installed according to the manufacturer's instructions.
❑If a disc is dirty or damaged, your computer will stop responding. Follow these steps:
1Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.
2Remove the disc from the optical disc drive.
3Check the disc for dirt or damage. If you need to clean the disc, see Handling Discs (page 121) for instructions.
❑If you are playing a disc and cannot hear sound, do any of the following:
❑The volume may have been turned off by (the touch sensor button) or the Fn+F2 keys. Press twice or the
Fn+F2 keys once again.
❑The volume may have been minimized by (the touch sensor button) or the Fn+F3 keys. Press (the touch sensor
button) several times or keep pressing or the Fn+F4 keys to turn up the volume loud enough to hear sound.
❑Right-click the volume icon on the taskbar and click Open Volume Mixer to check the settings.
❑Check the volume setting in the audio mixer.
❑If you are using external speakers, check the volume settings on the speakers and the connections between the
speakers and your computer.
❑Make sure the correct driver software is installed. Follow these steps:
1Click Start and Control Panel.
2Click System and Maintenance.
3Click System.