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Troubleshooting

❑If the bidirectional communication functions are provided with your printer, disabling the functions on the computer may enable printing. Proceed as follows:

1 Click Start and then Control Panel.

2 Click the Printers and Other Hardware icon.

3 Click the Printers and Faxes icon.

4 Right-click the printer to select Properties.

5 Click the Ports tab.

6 Click the check box for Enable bidirectional support to deselect it. 7 Click OK.

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This change to the settings will disable the bidirectional communication functions of your printer, such as data transfer, status monitoring, and remote panel.

❑Check the physical connections between the computer and printer, the AC adapter and the power cord, and the power cord and an AC outlet, and then restart the computer.