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Troubleshooting

What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable during Blu-ray Disc playback?

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This Q & A entry applies to selected models only. See the online specifications to find out the type of your optical disc drive, and then Reading and Writing Optical Discs (page 41) to find out about the supported disc media.

You may not be able to play some Blu-ray Disc contents on your computer, or the computer may become unstable during Blu-ray Disc playback. To play such contents normally, download and install the latest updates for the WinDVD BD using the VAIO Update.

To download and install the updates on the computer, it must be connected to the Internet. For information on how to connect the computer to the Internet, see Using the Internet (page 61).

What should I do if I cannot write data to CD media?

❑Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.

❑Stop using the keyboard.

❑If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage.