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Troubleshooting

Mouse

What should I do if my computer does not recognize my mouse?

❑Make sure your mouse is securely plugged into the port.

❑Restart your computer with your mouse connected.

What should I do if the pointer does not move when I use my mouse?

❑Make sure another mouse is not connected.

❑If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window.

❑If the Alt+F4 keys do not work, press the Windows key once and then the , key several times, select Restart with the M or m key, and press the Enter key to restart your computer.

❑If your computer does not restart, press the Ctrl+Alt+Delete keys, select the arrow next to the Shut down button with the m and , keys and then Restart with the M or m key, and press the Enter key to restart your computer.

❑If this procedure does not work, press and hold the power button until the computer turns off.

!

Turning off your computer with the power button may cause loss of unsaved data.