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Troubleshooting

CDs and DVDs

What should I do if I cannot write data to CD media?

❑Do not launch any software application or allow any to launch automatically, not even a screen saver.

❑Do not use the keyboard.

❑Do not use a CD-R/RW disc that has an adhesive label affixed to it. This could cause a write error or other damage.

What should I do if I cannot write data to DVD media?

❑Make sure you are using the correct DVD recordable media.

❑Check which DVD recordable format is compatible with your computer's built-in DVD recorder. Note the possibility that some brands of DVD recordable media do not work.

❑The preinstalled software on your computer does not support copying DVD movies. Macrovision or a similar video protection technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement and therefore illegal.