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Sony VGN-UX300 Troubleshooting, ❑Battery (page 158), ❑Display (page 171), ❑Computer (page 150), ❑Printing (page 176), ❑Speakers (page 178), ❑Keyboard (page 181)

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before visiting the Sony online support Web site at: http://esupport.sony.com/EN/VAIO/ for customers in USA,

http://www.sony.ca/support for customers in Canada,

http://esupport.sony.com/ES/VAIO/ for customers in Spanish speaking Latin American countries or areas, or http://esupport.sony.com/ES/VAIO/BR/ for customers in Brazil.

❑Computer (page 150)❑System Security (page 157)❑Battery (page 158)❑Built-in MOTION EYE Camera (page 160)❑Networking (page 163)❑Bluetooth Technology (page 166)❑Optical Discs (page 170)❑Display (page 171)❑Printing (page 176)❑Microphone (page 177)❑Speakers (page 178)❑Pointing Device (page 179)❑Keyboard (page 181)❑Floppy Disks (page 182)❑Audio/Video (page 183)❑Memory Stick Media (page 184)❑Peripherals (page 185)

Contents

Page n 2 N Contents About the Indicator Lights Holding Your Computer Connecting a Power Source n 3 N n 4 N n 5 N Before Use Documentation Non-printedDocumentation User Guide VAIO Recovery Guide 1 Click Start and Help and Support 2 Click Manuals & Specifications SmartWi Connection Utility Guide 3 Click SmartWi Connection Utility Guide Help and Support Help and Support To access Help and Support, click Start and Help and Support ❑Manuals & Specifications ❑VAIO Support Getting Started Locating Controls and Ports n 12 N Front n 13 N n 14 N n 15 N Back n 16 N Right n 17 N Left n 18 N Bottom n 19 N About the Indicator Lights n 21 N Holding Your Computer n 23 N ❑Vertical orientation Connecting a Power Source To use the AC adapter Using the Battery Pack To install the battery pack To charge the battery pack n 27 N To remove the battery pack Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard Using the Touch Panel n 33 N Using Touch Commands VAIO TOUCH COMMAND Using the Pointing Device n 35 N Using Special-functionButtons Blocking Unintentional Operations n 38 N The components to be locked by this function are as follows: ❑Touch panel ❑Keyboard ❑Left button Using the Built-inMOTION EYE Camera n 40 N To capture a still image To capture a movie Using the Memory Stick Media To insert a Memory Stick media To view the contents of the Memory Stick media To format a Memory Stick media Close To remove a Memory Stick media Using the Internet Using Wireless LAN (WLAN) n 50 N n 51 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 54 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To disconnect from a wireless network Using the Bluetooth Functionality To connect to a Bluetooth device Notes on using the Bluetooth functionality Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To see the help file To connect the headset with your computer To disconnect the headset from your computer Using Peripheral Devices Connecting the Port Replicator n 65 N Locating Ports on the Port Replicator To attach your computer to the port replicator Page n 68 N 6Turn on the computer To disconnect your computer from the port replicator Connecting the Display/LAN Adapter Connecting an Optical Disc Drive To connect an optical disc drive Page To disconnect an optical disc drive Connecting External Speakers To connect external speakers Connecting an External Display To connect a computer display To connect a multimedia computer display To connect a TV to your computer n 78 N To connect a projector Selecting Display Modes To select a display Using the Multiple Monitors Function To select the Multiple Monitors mode Connecting an External Microphone To connect an external microphone Connecting a Universal Serial Bus (USB) Device To connect a USB mouse To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port Connecting an i.LINK Device Connecting to a Network (LAN) Customizing Your VAIO Computer Setting the Password To add the power-onpassword (machine password) To add the power-onpassword (user password) To change or remove the power-onpassword (machine password) To change or remove the power-onpassword (user password) n 96 N Adding the Hard Disk Password To add the hard disk password To change the hard disk password To remove the hard disk password To add the Windows password To change the Windows password To remove the Windows password Using Fingerprint Authentication Precautions on Using Fingerprint Authentication Page To enroll a fingerprint 6Click Next The Password window appears Enter the Windows password and click Enrollment Hints Run interactive tutorial Enrollment To add or edit fingerprints To scan a fingerprint To log onto Windows To enable the Power-onSecurity feature To log onto the system using the Power-onSecurity feature To exclude fingerprints from authentication with the Power-onSecurity feature To add an entry to the password bank To access a password-protectedWeb site To export an entry To import an entry To create a new encrypted archive to include a file or folder To add a file or folder to the existing encrypted archive To unlock the encrypted archive To lock the encrypted archive To assign an application to your finger To change an application assignment to your finger To remove an application assignment to your finger To erase the enrolled fingerprints Setting Up Your Computer with VAIO Central To use VAIO Central Using the Power Saving Modes To activate Sleep mode To return to Normal mode To change the Sleep mode settings To activate Hibernate mode Managing Power with VAIO Power Management To activate VAIO Power Management To restore the default settings To activate a VAIO Power Management power scheme To start VAIO Power Management Viewer To change the power scheme To view performance with the power scheme modified with VAIO Power Management Protecting the Hard Disk To activate VAIO HDD Protection Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer Sony Support Information (page 186) On Using the Built-inMOTION EYE Camera On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk On Using the Folding Stand 2Fold both ends of the stand inwards On Using the Adapter Holding Band On Using the Wrist Strap On Replacing the Multi-pointerCap Troubleshooting Computer What should I do if a BIOS error appears when I turn on my computer System Time What should I do if my computer or software stops responding Alt If your computer does not turn off, press the Ctrl Shut down To restore your computer to normal operating stability Enter Onetime Password System Disabled Num Lk Caps Lock What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the BIOS password Why does it take time before my computer starts F11 System Security To download and install the latest security update Battery Should I be concerned that the installed battery pack is warm Can my computer enter Hibernate mode while using battery power Using Hibernate Mode (page 127) Built-inMOTION EYE Camera Why do the images captured by the built-inMOTION EYE camera flicker LightSource Flickness Why can't I use the built-inMOTION EYE camera Control Panel Hardware and Sound Device Manager 2 Double-click Imaging devices Networking What should I do if I cannot access the Internet Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Standard Low Default level Why is my Bluetooth connection slow Why does the message requesting authentication appear Why can't I connect to service supported by the target Bluetooth device Can I use a device with Bluetooth technology on airplanes Why can't I connect to a Bluetooth device in Personal Area Network User mode Why can't I use the Bluetooth utility software when I switch a user Log Off Optical Discs Display How do I change the screen resolution on my TV screen 2 Click Display Settings Resolution How do I switch the display output from my screen to TV See Selecting Display Modes (page 80) Why doesn't my screen display a video To change the screen resolution, follow these steps: What should I do if my screen is dark Why can't I use my touch panel Medium (16 bit) Highest (32 bit) Colors Monitor How do I run Windows Aero 2Click Customize colors under Appearance and Personalization 4Select Windows Aero from the Color scheme options on the Appearance tab Printing Microphone Speakers Pointing Device How do I calibrate the touch panel 1Click Start, All Programs, Touch Panel, and Calibration What should I do if I cannot show the hidden taskbar with the stylus All Programs Touch Panel Keyboard Floppy Disks Audio/Video Memory Stick Media Peripherals Support Options Sony Support Information Customer Information Center Page Program Support Information America Online® (Dial-Up) AOL® Music Now AOL® Explorer AOL® Toolbar AOL® Instant Messenger™ Ask Search Assistant Program Support Information (page 189) Ask Toolbar Click to DVD® software DVgate Plus™ software InstantOn Microsoft Corp Web site http://support.microsoft.com 60-DayTrial Version of Microsoft® Office Microsoft® Internet Explorer, Movie Maker, Media Player, Works MobiTV® Netscape® Browser Norton Internet Security™ PenPlus for VAIO® PC Protector Suite QL Quickbooks Free Starter Edition Roxio® Easy Media Creator® 9 Suite SmartWi™ Connection Utility SonicStage® software SonicStage Mastering Studio™ software System Mechanic® Trend Micro™ Anti-Spyware Ulead BD DiscRecorder for VAIO® computers VAIO® Action Setup VAIO® Camera Capture Utility VAIO® Camera Utility VAIO® Central VAIO® Diagnostic VAIO® Edit Component VAIO® HDD Protection VAIO Media™ software VAIO® Security Center VAIO® Touch Launcher VAIO® Update WinDVD® software for VAIO® computers Xdrive™ Zoom Utility