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Troubleshooting >
Built-in Camera
Built-in Camera

Why does the viewfinder show no images or poor-quality images?

❑The built-in camera cannot be shared by more than one software application. Exit the current application before launching
another.
❑The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving object. This
is normal and does not indicate a malfunction.
❑If the problem persists, restart your computer.

Why are captured images poor in quality?

❑The images captured under the fluorescent light may show reflections of light.
❑A dark portion in captured images may appear as a noise.
❑If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See Built-in Camera (page 90).

What should I do if captured images flicker?

This problem occurs when you use the camera under fluorescent light s due to a mismatch between the lighting output
frequency and the shutter speed.
To reduce flicker noise, change the direction of the camera or the brightnes s of camera images. In some software
applications, you can set an appropriate value to one of the camera prop erties (e.g. light source, flicker, etc.) to eliminate
flicker noise.