Support and maintenance

Help for your device

Use the Help application in your device to read Get started guide and User guide, get to
know icon glossary, view your usage and customize your features of Verizon mobile, and
watch help videos and other product-related information.
To access the Help application
1From your Home screen, tap .
2Find and tap , then select the required help item.
Make sure that you have a working Internet connection, preferably over Wi-Fi®, to limit data
traffic charges when using the Help application.

Help in menus and applications

Some applications and settings have help available in the options menu, which is
normally indicated by in the specific applications.

Help us improve our software

You can enable the sending of usage info from your device so that Sony Mobile can
receive anonymous bug reports and statistics that help improve our software. None of
the information gathered includes personal data.
To allow the sending of usage info
1From your Home screen, tap .
2Find and tap Settings > About phone > Usage info settings.
3Mark the Send usage info checkbox if it is not already marked.
4Tap Agree.

Media Formats

Audio Playback Decoder format Supported in file format
AAC (AAC-LC, AAC+,
eAAC+, AAC-ELD) 3GPP (.3gp, 3gpp), MP4 (.mp4, .m4a),
ADTS (.aac)
AMR-NB, AMR-WB 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4a),
AMR (.amr, .awb)
FLAC FLAC (.flac), Matroska (.mka)
MIDI SMF (.mid), XMF (.xmf), Mobile XMF
(.mxmf), OTA (.ota), RTTTL (.rtttl), RTX
(.rtx), iMelody (imy)
MP3 MP3 (.mp3)
PCM WAV (.wav)
Vorbis OGG (.ogg), Matroska (.mkv)
WMA ASF (.wma)
Audio Recording Encoder format Supported in file format
AAC (AAC-LC, AAC+,
AAC-ELD) 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4a)
AMR (AMR-NB, AMR-
WB) 3GPP (.3gp, .3gpp), MP4 (.mp4, .m4a),
AMR (.amr)
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