Troubleshooting

You can correct most problems yourself. For more support go to www.sonyericsson.com/support, see the Important information guide or contact your network operator.

Remove the SIM card before handing your phone in for repair.

To reset the phone

1Remove the battery cover and battery.

2Put the battery and cover back in place and turn on the phone.

To perform a master reset

1From standby select Menu > Settings > Advanced

>Master reset.

2Select Reset settings to delete your changes to settings or Reset all to delete your changes to settings, all contacts,

messages, personal data and content.

3Select Continue.

To unblock the SIM card

1When PIN blocked. Enter PUK provided by your operator.

is displayed, enter your PUK and select OK.

2Enter a new four-to-eight-digit PIN and select OK.

3 Re-enter the new PIN to confirm and select OK.

Your PUK (Personal Unblocking Key) and PIN code are supplied by your network operator.

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