Troubleshooting
Grey menu options Grey text indicates a function that is temporarily unavailable, for example, if a service is not activated, or if your subscription does not support the function. Since you cannot send themes, pictures and sounds that are
Insert SIM There is no SIM card in the phone or you may have inserted it incorrectly. Insert a SIM card. % 5 To insert the SIM card and charge the battery.
Insert correct SIM card The phone is set to work only with certain SIM cards. Insert the correct SIM card.
SOS calls only You are within range of a network, but you are not allowed to use it. However, in an emergency, some network operators allow you to call the international emergency number 112. % 19 Emergency calls
No network There is no network within range or the received signal is too weak. You have to move to get a signal that is strong enough.
Wrong PIN/Wrong PIN2 You have entered your PIN or PIN2 incorrectly. Enter the correct PIN or PIN2 } Yes. % 77 SIM card lock
Codes do not match When you want to change a security code (for example your PIN) you have to confirm the new code by entering it again. The two codes that you have entered do not match. % 77 SIM card lock.
PIN blocked/PIN2 blocked You have entered your PIN or PIN2 incorrectly three times in a row. To unblock, % 77 SIM card lock.
PUK blocked You entered your personal unblocking key code (PUK) incorrectly 10 times in a row. Contact your network operator or service provider.
Phone locked The phone is locked. To unlock the phone, % 78 Phone lock.
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