Manuals / Brands / Cell Phone / Cell Phone / Sony Ericsson / Cell Phone / Cell Phone

Sony Ericsson K858C Troubleshooting, Reset all, Master reset, Reset settings, Common questions, Select an option, 2Select an option, 72Troubleshooting, To reset the phone

1 88

Download 88 pages, 6.07 Mb

Troubleshooting

Some problems will require you to call your network operator.For more support go to

www.sonyericsson.com/cn.

Common questionsI have problems with memory capacity or the phone is working slowlyRestart your phone every day to free memory or do a Master reset.

Master reset

If you select Reset settings, the changes that you have made to settings will be deleted.

If you select Reset all, in addition to your changes to settings, all contacts, messages, personal data, and content that you have downloaded, received or edited will also be deleted.

To reset the phone1From standby select Menu > Settings > the General tab > Master reset.

2Select an option.

3Follow the instructions that appear.

I cannot charge the phone or battery capacity is low

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

The battery is worn out and needs to be replaced. See Charge the battery on page 7.

No battery icon appears when I start charging the phoneIt may take a few minutes before the battery icon appears on the screen.

Some menu options appear in grey A service is not activated. Contact your network operator.

I cannot use SMS/text messages on my phone

Settings are missing or incorrect. Contact your network operator to find out the correct SMS service centre setting. See Text messages on page 35.

I cannot use picture messages on my phone

Your subscription does not include data capability. Settings are missing or incorrect. Please contact your network operator.

72Troubleshooting

This is the Internet version of the User's guide. © Print only for private use.

Contents

Page Camera Phone Kit IPK-100 Bluetooth™ Headset HBH-IV835 Desk Stand CDS-65 Contents Calling Index Sony Ericsson K858c Instruction symbols These symbols appear in the User guide Note Tip Warning Getting started SIM card PIN Startup screen Using pictures Standby Help in your phone Charge the battery Using the USB charger Note: The USB cable for the new USB charger shown in the illustration (Part. B in the The USB cable for the USB charger shown in the illustration (Part. B in the Phone overview Page Menu overview 12Getting started Page Navigation To delete items •Press to delete items such as numbers, letters, pictures and sounds Shortcuts To go directly to a main menu •From standby select Menu and press Page Phone language Entering text 4Use or to view suggestions 5 Press to accept a suggestion To enter text using multitap 2Ifis displayed, press and hold down to change to multitap text input Stroke input on the keypad by one of the keys . The Wild Card key , is used when you are not sure of which stroke to use Stroke categories The 5 stroke categories are defined in the table below: Page Pinyin input Calling Emergency calls To make an emergency call •From standby enter 112 (the international emergency number) and press To view your local emergency numbers 1From standby select Menu > Contacts Page Page Page To add your own business card 3 Scroll to My contact info and select Add > Create new 4 Scroll between tabs and select the fields to add information 5 Enter the information and select Save To send your business card Speed dial Voicemail Voice control If the recording sounds OK, select To re-recorda voice command >Voice dialling > Edit names 2Scroll to a command and select Options > Replace voice 3Wait for the tone and say the command Voice answering To activate voice answering and record voice answer commands >Voice answer > Activate 5Select Yes to accept or No for a new recording 6Follow the instructions that appear and select Cont More than one call Call waiting To activate call waiting Manage calls To make a second call My numbers Accept calls Restricted dialling Restrict calls options •All outgoing – all outgoing calls •Outgoing intl – all outgoing international calls Outgoing intl roam Messaging Text messages To enter a service centre number 2If there is no number shown, select Edit 3Scroll to New ServiceCentre and select Add 5Select Save To select an MMS profile MMS profile 2Select a profile To set the message server address 2Scroll to MMS profile and select Edit Templates Voice messages Email Before you use email www.sonyericsson.com/cn To create an email account 1From standby select Menu > Messaging > Email > Accounts To view an attachment in an email message To save an attachment in an email message Synchronizing email Active email account To delete an email (IMAP4) To enter My friends server settings 1From standby select Menu > Messaging > My friends > Configure 2Scroll to a setting and select Add To log in to the My friends server •From standby select Menu > Messaging > My friends > Log in To add a chat group >My friends > the Chat groups tab >Options > Add chat group To save a conversation 2Scroll to a conversation and select Options > Advanced > Save conversation Imaging Camera and video recorder Using the camera To activate the camera •When the phone is turned on, press To take a picture 1Activate the camera and use Getting more from the camera To use BestPic™ 1Activate the camera and use to select camera 2Select > Shoot mode > BestPic™ 3 Press halfway down to use auto focus White balance. To adjust colour tones to the lighting conditions Video size. For picture messages, the size is limited Video: recording Zoom Auto focus Camera printing Pictures PhotoDJ™ and VideoDJ™ Entertainment Stereo portable handsfree To play videos 1From standby select Media and scroll to Video 2Scroll to a title and select Play. Music and video controls To stop playing music •Press the centre touch option. To resume playing music To install Media Manager 2Select a language and click OK To use Media Manager 1Connect the phone to a computer with the USB cable that came with the phone 2Computer: Start/Programs/ Sony Ericsson/Media Manager To create a playlist 1From standby select Media and scroll to Music > Playlists 2Scroll to New playlist and select Add 3 Enter a name and select OK 4 Scroll to a track and select Mark Radio To listen to the radio 1Connect the handsfree to the phone 2 From standby select Menu > Radio To change the volume Downloading from PlayNow™ To download a music file 1Select Yes to download Ringtones and melodies To set a ringtone MusicDJ™ To compose a melody > Entertainment > MusicDJ™ 2Select to Insert, Copy or Paste blocks 3 Use , , or to scroll between the blocks To end a game Gaming control Applications To select a Java application 1From standby select Menu > Organizer > Applications Connectivity Using the Internet Pan & zoom (when Smart-Fit is off) To view certificates in the phone •From standby select Menu > Settings >the General tab > Security Before you use Bluetooth wireless technology To turn the Bluetooth function on >the Connectivity tab > Bluetooth >Turn on To pair the phone with a device Visibility To receive an item >Visibility > Show phone 2When you receive an item, follow the instructions that appear Transferring sound to and from a Bluetooth handsfree To use media transfer and mass storage mode To disconnect the USB cable safely 1Right-clickthe removable disk icon in Windows Explorer 2Select Eject Disconnect the USB cable when the following message is shown in the phone: Synchronizing www.sonyericsson.com/cn Synchronization using a computer the Sony Ericsson PC Suite You need one of these operating systems to use the PC Suite on your computer: 3Enter a name for the new account and select Cont 4Scroll to Server address. Enter the required information and select OK 5Enter Username and Password, if required 7Scroll to the App. settings tab and select an application 8Select Database name and enter the required information Update service There are two ways to update your phone: •Over the air using your phone •Using the provided USB cable and an Internet-connectedcomputer Before you use the Update service More features Page Tasks Notes To send a note 2Scroll to a note and select Options > Send To use an item in a note 1When you view the note, select a phone number, email or Web address 2Select Options > Use To add a code 2Enter a passcode and select Cont 3 Scroll to New code and select Add 4 Enter a name associated with the code and select Cont 5 Enter the code and select Done SIM card lock To use the SIM card lock >SIM protection > Protection 3Enter your PIN and select OK Phone lock Sony Ericsson retailer Troubleshooting Error messages Insert correct SIM card Wrong PIN / Wrong PIN2 You have entered your PIN or PIN2 incorrectly To insert the SIM card PIN blocked / PIN2 blocked Important information Power supply (Charger) Battery Personal medical devices Driving 76Important information Antenna Efficient use Radio frequency (RF) exposure and (SAR) Disposal of old electrical & electronic equipment Disposing of the battery Declaration of substances 78Important information WARNING: Precautions on Memory Card Use Protection of personal information Accessories LOUDNESS WARNING: End User Licence Agreement Limited Warranty What we will do 80Important information Conditions FCC Statement Declaration of Conformity for K858c 82Important information Index Page notes PIN code playlists profiles sending