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Troubleshooting

Built-in MOTION EYE Camera

Why does the viewer window show no images or poor-quality images?

❑The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera.

❑The video memory of your computer may have become insufficient for displaying images from the built-in MOTION EYE camera. Lowering the resolution or reducing the colors of the LCD screen might help.

❑The viewer window may show some noises, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction.

❑If the problem persists, restart your computer.

Why are captured images poor in quality?

❑The images captured under the fluorescent lamp may show reflection of the light.

❑A dark portion in captured images may appear as a noise.

❑If the front mirror plate over the lens is dirty, you cannot take a clear shot. Clean the lens. See On Using the Built-in MOTION EYE Camera (page 135).

Why do captured images contain dropped frames and audio interruptions?

❑The effect settings on your software application may have caused dropped frames. See the help file on your software application for more information.

❑There may be more software applications running than your computer can handle. Exit the applications that you are not currently using.

❑The power management function of your computer may have been activated. Check the CPU performance.