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Troubleshooting

What should I do if I cannot play a disc properly on my computer?

❑Make sure the disc is inserted into the optical disc drive with the label facing upward.

❑Make sure the necessary program(s) is installed according to the manufacturer's instructions.

❑If a disc is dirty or damaged, your computer will stop responding. Follow these steps:

1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. 2 Remove the disc from the optical disc drive.

3 Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs (page 136) for instructions.

❑If you are playing a disc and cannot hear sound, do any of the following:

❑Check if the volume is turned off by the muting button.

❑Right-click the volume icon on the taskbar and click Open Volume Mixer to check the settings.

❑Check the volume setting in the audio mixer.

❑If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and your computer.

❑Make sure the correct driver software is installed. Follow these steps:

1Click Start and Control Panel.

2Click System and Maintenance.

3Click System.

4Click Device Manager on the left pane.

The Device Manager window appears with a listing of your computer's hardware devices.

If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the drivers.

5Double-click the optical disc drive device to open a list of the optical disc drives of your computer.