Where can I find the regulatory information such as my IMEI number if I cannot turn on my phone?
Error messagesThere is no SIM card in your phone
or you may have inserted it incorrectly.
See To insert the SIM card on page 6.
The SIM card connectors need cleaning. If the card is damaged, contact your network operator.
Your phone is set to work only with certain SIM cards. Check if you are using the correct operator SIM card.
You have entered your PIN or PIN2 incorrectly.
Enter the correct PIN or PIN2 and select Yes. See PIN on page 8.
You have entered your PIN or PIN2 code incorrectly three times in a row.
To unblock, see SIM card lock on page 67.
Codes that you have entered do not match. When you want to change a security code, for example your PIN, you have to confirm the new code.
See SIM card lock on page 67.
Your phone is in flight mode. See Flight mode on page 62.
Your phone is not receiving any network signal, or the received signal is too weak. Contact your network operator and make sure that the network has coverage where you are.
Troubleshooting 71
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