Troubleshooting

Common questions

My phone is not working as expected

If you experience problems with your phone, check these tips before you try anything else:
•Restart your phone.
•Remove and re-insert the SIM card. Then restart your phone.
•Force a restart of the phone if the phone hangs and can't be restarted normally.
•Update your phone. Even if you have the latest software, updating your phone can improve
software stability and solve other problems. Updating your phone also ensures optimal
performance and provides the latest enhancements. See Updating your phone on
page 79 for more information.
•Reset your phone.
Be patient while resetting your phone. Restarting the phone while making a reset may damage
the phone permanently.
To force restart
•Press and hold and for five seconds and the phone will automatically
restart.
To force stop an application
•When a popup window tells you that an application is not responding, tap Force
stop.
If you do not want to force stop an application, you can wait for it to respond by tapping
Cancel.

Resetting the phone

Resetting the phone deletes all data, including downloaded applications, and resets the
phone back to its initial state, the state before you turned on the phone for the first time.
Make sure to back up important data you have on the phone before you reset the phone.
To reset the phone
1From the Home screen, drag upwards.
2Find and tap Settings > SD card, USB Mass Storage & phone storage > Factory
data reset > Reset phone.
3Enter your screen unlock pattern.
4Tap Erase everything.

No battery charging icon appears when I start charging the phone

It may take a few minutes before the battery icon appears on the screen.

I cannot synchronise or transfer content between my phone and the

computer, when using a USB cable.

The software or the USB drivers have not been properly installed. Go to
www.sonyericsson.com/support
for more detailed installation instructions and
troubleshooting sections.

I cannot use Internet-based services

Make sure your subscription includes data download, and that the Internet settings in your
phone are correct.
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