Troubleshooting

Why doesn’t the phone work the way I want?

This chapter lists some problems that you might encounter while using your phone. Some problems require that you call your service provider, but most of the problems you can easily correct yourself.

The phone cannot be switched on

Hand-held phone

Recharge or replace the battery. See “SIM card and battery information” on page 6.

No indication of charging

When you start charging a battery that is empty or a battery that has not been used for a long time, it may take up to 30 minutes before the battery icon appears in the display.

66 Troubleshooting

Menu language

If the display shows a language that you do not understand, you can always set the following from standby:

•Press 0000 for English menus.

•Press 8888 for automatic, local menus.

•Press 0008 for Chinese menus.

Grey menu options

Grey text indicates a function that is temporarily unavailable, for example, due to your subscription or due to a certain setting which has not been turned on.

Since you cannot send pictures and sounds that are copyright-protected, the Send menu is sometimes unavailable.

Error messages

Insert SIM

There is no SIM card in the phone, it may need cleaning or you may have inserted it incorrectly. See “SIM card and battery information” on page 6.

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