Troubleshooting

You can correct most problems yourself. For more support go to www.sonyericsson.com/cn, see the Important information guide or contact your network operator.

Remove the SIM card before handing your phone in for repair.

The phone turns itself off

Restart the phone or do a master reset.

To restart the phone

1Turn the phone off and remove the battery cover.

2 Remove the battery and put it back in place.

3 Replace the battery cover and turn the phone on.

To perform a master reset

1From standby select Menu > Settings > General > Master

reset.

2Select Reset settings to delete your changes to settings or Reset all to delete your changes to settings, all contacts, messages, personal data, and content you have downloaded,

received or edited.

3Select Continue.

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