Spectra KT7002 owner manual Troubleshooting Guide, For Windows Users

14. TROUBLESHOOTING GUIDE

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-line. See your registration card for hotline contact details.

For Windows		Users
	Symptom			Problem					Solution
I receive an error message			Hello	Kitty	Digital		Camera		Shut down all other applications and attempt to
when I am installing the Hello			Driver does not load.						re-install the driver, or download the updated driver
Kitty Digital Camera Driver.									from
									www.spectraintl.com/xsp/KT7002updates.html
									and install the updated driver.
									Check the USB controller in your BIOS if they are
									activated. If these do not work contact your national
									Customer Support representative.
MyDsc2 folder is not found in			The installer for the Hello Kitty						Install the software, restart your PC, and then
the Programs menu after I			Digital Camera Driver requires						connect the Hello Kitty Digital Camera to the PC via
have installed the driver.			the Hello Kitty Digital Camera						the USB port, the software folder will appear in the
			be connected to the PC (via						Program menu.
			the USB) after the software
			has been installed & the PC
			restarted.
All the images I have taken do			You have lost power to your Hello Kitty Digital Camera by either:
not appear on the Hello Kitty
			Insufficient battery power						Upload all images to your PC as soon as possible.
Digital Camera.									(Please refer to Battery Guidance section in User’s
									Manual.)
			Removing the battery without						If you need to change batteries and save the images
			being connected to your PC						in your camera’s memory, you need to be connected
			(turned on) via the USB cable.						to a PC via the USB cable, and make sure the PC is
									ON. The camera will now be powered by the USB
									cable while you insert fresh batteries.
I cannot upload images to the			Connection failure						Check that all cable connections are secured and
PC									that both plugs are fully inserted.
I pressed shutter button but no			The Hello Kitty Digital Camera						Wait for the Flash Indicator to turn on and then take
response after I turned on the			is charging the flash unit						another picture.
flash.			and/or processing the image.
The	Battery	Indicator is	This	means		there		is	You need to change the batteries.
flashing.			insufficient power.
I cannot run the MyDsc2			Conflict with		another		camera		If you have any other camera installed on your
Application.			driver capture device.						computer, remove the camera and its driver
									completely from your system to avoid conflict with
									another camera or capture device.
My	CD Installation wizard		The auto installation ￿le is						Go to the computer desktop. Right click on “My
does not work.			switched to off.						Computer”. Click “Properties”. Select “Device
			or						Manager”. Double click on “CD-ROM”, double click
			The CD-ROM is disconnected.						on “CD-R” (normally the manufacturer’s name).
									Click on “Settings”. Ensure “Auto insert notification”
									is ticked and the “disconnect” is ticked. If you
									change the settings the computer will ask you to
									restart your PC. Click “Yes”.
									(Only for Windows 98 and ME user)

Please also refer to the help files & User Guides that accompany the enclosed applications. For further information and updated software support (driver and application program), please visit the following website:

http://www.spectraintl.com/xsp/KT7002updates.html

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