Spectra Logic 2007 manual Support

Support

Spectra Logic’s SpectraGuard customer support staff are committed to solving your storage problems, with the largest number of service options—many unique in the storage industry—and simply the best support. Spectra Logic is proud to be the first and only company in the data storage industry to offer guaranteed support response time.

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Standard plans include Next Business Day Replacement, Next Business Day onsite, Same Business Day onsite, Four Hour onsite, custom onsite and even a Spectra T950 Platinum Package. You can also choose from a wide range of innovative options, including Assisted Self-Maintenance (ASM) and AutoSupport. ASM provides an on-site cache of parts that your staff can replace in minutes. With the AutoSupport option, BlueScale libraries offer advanced notification features, automatically sending e-mail to SpectraGuard Support directly from the library to report on status.

Certified Media:

Media with a

Guarantee

Order directly from Spectra Logic any media used in Spectra data protection products. Media packs are supplied in TeraPack® containers, with snap-on dust covers and filled with media that has Spectra’s

lifetime guarantee. Spectra also provides a wide range of media options, such as individual tape cartridges, cleaning cartridges, custom and standard bar-code labels, packs to store media and more. Order using your library front panel, the Remote Library Controller (RLC), online at www.SpectraLogic.com or call your Spectra Logic sales representative.

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