Chapter 8 Troubleshooting Tips

CRS Admin Utility Problems

A Component Manager goes into partial service when uploading a zip file

Symptom When uploading a file or zip file from Prompt Management, Grammar Management, or Document Management in CRS Administration, the CRS Engine component Prompt Manager (or Grammar Manager or Document Manager) is shown in PARTIAL_SERVICE state.

Error Message PARTIAL_SERVICE

Possible Cause The Prompt Manager, Grammar Manager, or Document Manager are put in PARTIAL_SERVICE by File Manager while it synchronizes the uploaded files from the Repository Datastore to the local disk. Once the synchronization is complete, they are put back into INSERVICE state.

Recommended Action None.

High call rejection rate under heavy load

Symptom With a heavy load of over 200 agents a high call rejection or aborted rate occurs.

Error Message None.

Possible Cause Writing the Unified Communications Manager and CTI Manager traces to the local drive leads to call failures due to the increased load of tracing.

Recommended Action CTI Manager and Unified Communications Manager traces need to be directed to another hard drive. Here is an example of how to set things up. Note that you need to create the directory structure shown in the F:\ drive:

Unified Communications Manager SDL Trace Directory Path = F:\Program

Files\Cisco\ \Trace\SDL\

Unified Communications Manager SDI Trace output setting, File Name =

F:\Program Files\Cisco\Trace\CCM\ccm.txt

CTIManager SDL Trace Directory Path = F:\Program Files\Cisco\ Trace\SDL\

CTIManager SDI Trace output setting, File Name = F:\Program

Files\Cisco\Trace\CCM\cti.txt

The AntiVirus has been set not to scan the following folders:

C:\Program Files\Cisco\Trace\ F:\Program Files\Cisco\Trace\

CRS Admin Utility Problems

This section contains the following troubleshooting tips on CRS Admin Utility problems:

•The cluster is not in synchronization, page 8-24

•CRS Admin Utility exits or does not come up after login., page 8-24

•The CRS Admin Utility fails due to data corruption, page 8-24

•The CRS Admin Utility will not run on a none bootstrap node, page 8-25

•The CRS Admin Utility will not run since the Node Manager hung, page 8-25

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) CRS Admin Utility Problems, High call rejection rate under heavy load, Error Message Partialservice
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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