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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 1 About Serviceability
Syslog Support
For more information about CiscoWorks, refer to the documentation available at this URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps3996/tsd_products_support_series_home.html
Syslog Support
In addition to writing information to a trace file, the Cisco CRS system sends standard event logging
messages to a Syslog server through the Alarm Service. These messages contain information about the
activities of the Cisco CRS Engine and its subsystems. You can use any Syslog server to analyze these
messages.
For analyzing Syslog messages, the Cisco CRS system integrates with CiscoWorks Resource
Management Essentials (RME). The RME Cisco Syslog Analyzer controls and displays all event
messages so that they can easily be read, interpreted, filtered, and used for system maintenance and
troubleshooting. In the Syslog Analyzer, these reports are available under WorkFlow Report. You can
also adapt Syslog output from the Cisco CRS system for use with other network management systems
that have standard Syslog receiving capability.
For information about configuring a Syslog server, see Configuring the Alarm Service, page 3-3.
For more information about CiscoWorks, refer to the documentation available at this URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps3996/tsd_products_support_series_home.html
Remote Serviceability
Many of the serviceability tools can be used by a Cisco Service Engineer (CSE) to assist you with the
management and administration of your Cisco CRS system. These tools allow CSEs to remotely gather
system and debugging information if you require help with troubleshooting or system diagnostics.
With your permission, CSEs can log on to a Cisco CRS server and obtain a desktop or shell that allows
them to perform any function that could be performed locally.
Tools that assist with remote serviceability include:
• CiscoWorks—Provides remote management capabilities for the Cisco CRS system and Cisco CRS
network. For more information, see CiscoWorks Support, page 1-2.
• Microsoft Windows 2003 Performance Monitoring—Allows monitoring the performance counters
of the Cisco CRS system from local or from remote systems. For more information, refer to your
Microsoft Windows documentation.
• Microsoft Windows 2003 Terminal Services—Provides remote systems with access to
Windows-based applications through terminal emulation. Windows 2003 Server Terminal Services
are integrated with the Windows 2003 operating system.
• Virtual Network Computing (VNC) isa desktop protocol to remotely control another computer. It
transmits the keyboard presses and mouse clicks from one computer to another, relaying the screen
updates back in the other direction, over a network. There are many variants of freeware VNC
available today.