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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 3 Alarm Service
Cisco CRS Alarm Service
• SNMP Trap Subagent—Processes alarms and sends them as traps to a configured trap receiver, such
as the Voice Health Monitor (VHM) in CiscoWorks. For more information, see CiscoWorks Support,
page 1-2 and SNMP Traps, page 2-6.
• Windows Event Log—Sends alarms that can be viewed with the Windows Event Viewer. For more
information, see Viewing Alarm Messages Sent to a Windows Event Log, page 3-5.
You can specify the severity level of the alarm that the Cisco CRS Alarm Service sends to a Syslog
server. Alarm severity levels are described in the following table. For more information, see Configuring
the Alarm Service, page 3-3.
Tab l e 3- 1 Alarm S everity L evels
Severity
Level Name Explanation
0EMERGENCY_ALARM System emergency
1ALERT_ALARM Situation where the application will continue to run but
not all functions are available
2CRITICAL_ALARM Critical failure that prevents the application from
accomplishing a task
3 ERROR_ALARM Critical failure that prevents the application from
accomplishing a task
4WARNING_ALARM Problem exists but it does not prevent the application
from completing its tasks
5NOTICE_ALARM Notification of a normal but significant condition
6INFORMATIONAL_ALARM Information that does not relate to errors, warnings,
audits, or debugging
7DEBUG_ALARM Detailed information regarding system errors and
processing status
Starting and Confirming the Alarm Service
In general, the Cisco CRS Alarm Service is always running.
To confirm that the Alarm Service is running and to restart it, if necessary, follow these steps:
Step 1 From the Windows desktop, choose Start > Settings > Control Panel.
Step 2 Double-click Administrative Tools.
Step 3 Double-click Services.
The Services window appears.
Step 4 Look at the Status field in the Cisco CRS Alarm Service row.
If this field displays “Started”, the Alarm Service is running. If this field is blank, start the Alarm Service
by right-clicking Cisco CRS Alarm Service in the Name field, and then choosing Start.