Chapter 8 Troubleshooting Tips

CRS Administration Problems

CRS Supervisor web page cannot be viewed from CRS Server

Symptom The Cisco CRS Supervisor web page cannot be viewed from the Cisco CRS Server.

Error Message None.

Possible Cause If the Cisco CRS Supervisor is running on a computer with the language set to Simplified Chinese, you cannot view the Cisco CRS Supervisor web page from the Cisco CRS Server.

Recommended Action Use a client computer to view the Cisco CRS Supervisor web page.

Database table fields used by wallboard store data in milliseconds

Symptom Some database table fields used by a wallboard store data in milliseconds instead of in HH:MM:SS.

Error Message None.

Possible Cause The avgTalkDuration, avgWaitDuration, longestTalkDuration, longestWaitDuration, and oldestContact database table fields in the RtCSQsSummary and the RtICDStatistics database tables store date in milliseconds.

If you want to include information described by these fields on your wallboard, use the following fields, which store the same information but use the HH:MM:SS format:

•Instead of avgTalkDuration, use convAvgTalkDuration.

•Instead of avgWaitDuration, use convAvgWaitDuration.

•Instead of longestTalkDuration, use convLongestTalkDuration.

•Instead of longestWaitDuration, use convLongestWaitDuration.

•Instead of oldestContact, use convOldestContact.

Management pages display error message when selected

Symptom The Prompt Management, Grammar Management, or Document Management pages show an error message when selected.

Error Message com.cisco.file.FileException: Unable to list files; Repository Data Store not initialized

Possible Cause This error occurs when there is no master selected for the Repository Datastore component. This can happen due to one of the following reasons:

•Repository Datastore component is not activated at all in the cluster.

•Repository Datastore component activated node is not up or SQL Services are not running on this node.

•In the case of high availability, the Repository Datastore component is activated, but the Publisher activation has not yet completed from the Datacontrol Center page of CRS Administration.

Recommended Action To resolve the problem, do one of the following:

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual CRS Supervisor web page cannot be viewed from CRS Server
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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