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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Serviceability Problems
Error Message None.
Possible Cause Nuance TTS may be configured as the system default TTS provider, in which case, the
wave file prompt is played out by Nuance TTS. Nuance TTS does not support RIFF header wave
files.
Recommended Action Translate the RIFF header wave file into a Sphere header wave file using the utility
provided by Nuance. The utility can be found under the Nuance installation folder:
<$Nuance>V8.5.0\bin\win32\wavconvert.exe

Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers,

locales, or genders do not take effect

Symptom Changes made to either MRCP TTS Providers, MRCP Servers, locales, or genders through
CRS Administration do not seem to take effect.
Error Message None.
Possible Cause When you make any configuration changes (including additions or deletions) to either
MRCP TTS Providers, MRCP Servers, locales or genders through CRS Administration, these
changes are made in the Config datastore and do not affect the data that is already loaded by the
engine. If you wish to make these changes effective immediately without having to restart the
engine, the changes need to be explicitly reloaded by the MRCP TTS Subsystem.
If you want the changes to take effect immediately without having to restart the engine, do the following:
Step 1 If you want to reload the data associated with a single MRCP Provider, Server, or associated locales and
genders, go to Subsystems > MRCP TTSto access the MRCP TTS Configuration web page and click
the refresh icon for the corresponding provider. You can also use this step to load a newly created MRCP
TTS Provider.
Step 2 If you want to reload all providers, go to Subsystems > MRCP TTS to access the MRCP TTS
Configuration web page and click Refresh All.
Serviceability Problems
This section contains the following troubleshootig tips on Serviceability problems:
• SNMP-based network management tools cannot monitor CRS components, page 8-65
• File Manager in partial service, page 8-65
• SNMP traps do not arrive at the trap receiver, page 8-65
• Syslog messages not received by receiver, page 8-66
• The Alarm Service does not start, page 8-67
• Serviceability does not uninstall completely, page 8-67
• Updating Data with the Serviceability Tool on One Node Does Not Update Other Nodes, page 8-67
• Virus Scan software slows Call Completion Rate, page 8-68