Chapter 8 Troubleshooting Tips

Cisco Unified CCX Problems

A media step causes a Could not create PlayPromptDialog Object exception

Symptom Any media step except SendDigitString causes the following exception in the CRS trace files.

Error Message Could not create PlayPromptDialog Object: Exception=com.cisco.channel.ChannelUnsupportedException: com.cisco.dialog.PlayPromptDialog is not supported.

Possible Cause A Primary Dialog Group was not specified when a trigger was defined.

Recommended Action After you add an application in the CRS Application Configuration web page, you must define a trigger. When you define a trigger for the application, you must define both a Call Control Group and a Primary Dialog Group in the JTAPI Trigger Configuration window.

Unable to make any Unified CCX configuration changes

Symptom When trying to save Unified CCX configuration changes, CRS Administration shows an error message.

Error Message There was an error reading/updating the database. Please contact your administrator.

Possible Cause All "CRS SQL Server - Config" services need to be IN-SERVICE in order to make Unified CCX configuration changes. If one or more services are down, no Unified CCX configuration update is allowed.

Recommended Action Check the state of all "CRS SQL Server - Config" services in the cluster. If a service is stopped, start it. Make sure the "CRS Config Datastore" component is activated.

Some resource selection criteria are missing

Symptom When trying to configure a CSQ, CRS Administration does not show all the resource selection criteria.

Error Message None.

Possible Cause The CSQ is resource-group based. A resource-group based CSQ has Longest Available, Most Handled Contact, Shortest Average Handle Time, Linear and Circular criteria. A skills-based CSQ has Longest Available, Most Handled Contact, Shortest Average Handle Time, Most Skilled, Least Skilled, Most Skilled by weight, Least Skilled by Weight, Most Skilled by Order, and Least Skilled by Order criteria.

Recommended Action You might want to use a skills-based CSQ in order to use a specific resource selection criteria.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) Unable to make any Unified CCX configuration changes, Some resource selection criteria are missing
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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