8-42
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Historical Reporting Problems
• Attempt to log in to the CRS Server from the Historical Reporting client fails and an error message
is returned, page 8-49
• Only three report templates available for Unified CCX Standard, page 8-49
• Discrepancy in number of ACD calls shown on custom reports, page 8-50
• Priority Summary Activity Report chart prints only partly in color, page 8-50
• Scheduled Historical Reports do not run and message appears in CiscoSch.log file, page 8-50
• Historical Reporting Client window shows nothing in user drop-down menu, page 8-51
• Historical Reporting Client stops working; attempt to log in again results in error messages,
page 8-51
• Scheduler DOS exception error received when running a custom report, page 8-52
• Columns displaced in Excel spreadsheet when exporting a report, page 8-52
• Scheduler icon does not appear in Windows status bar, page 8-52
• Error message appears indicating connection with database is broken, page 8-53
Exported PDF report does not print in landscape orientation
Symptom A report that has been exported in Portable Document Format (PDF) does not print in
landscape orientation.
Error Message None.
Possible Cause Limitation of PDF viewer.
Recommended Action Print the document in portrait orientation.
User login missing in Windows XP after installing HR client
Symptom No user login exists in Windows XP after installing the Historical Reports client.
Error Message None.
Possible Cause The Windows XP system hides the Administrator user icon when no other user account
exists in the system.
Recommended Action Do one of the following
• Restart the machine. When you see the Windows XP login screen (with the user icon turned on),
pressCtrl-Alt-Del twice and then choose the Administrator User ID.
• Create a new user account in the XP system other than Administrator.