Chapter 8 Troubleshooting Tips

CRS Historical Reporting Problems

Step 5 ClickAdvanced.

Step 6 In the Do not use proxy server for addresses beginning with field, enter the IP address of the Cisco CRS server to which the Historical Reports client system logs in.

Step 7 Click OK as needed to save your changes.

Historical Reporting Client window shows nothing in user drop-down menu

Symptom When selecting Tools > Historical Reporting from the Cisco CRS Administration menu, nothing appears in the user drop-down menu.

Error Message None.

Possible Cause Privileges have not been assigned to the Cisco Unified Communications Manager user.

Assign privileges to the Cisco Unified Communications Manager user who needs historical reporting privileges.

Step 1 Log in to the Historical Reporting Client with the user name of the Cisco Unified Communications Manager user. A dialog box with a message asking if you want to set the privileges for that user in CRS Administration appears.

Step 2 Click Yes. The Historical Reporting Privileges page appears.

Step 3 Assign historical reporting privileges to the user. The proper logLevel (3) is required.

Note The User Maintenance and Historical Users pages use the same underlying directory API.

Historical Reporting Client stops working; attempt to log in again results in error messages

Symptom Although no changes were made to the server or network, the CRS Historical Reporting Client suddenly stops working. When attempting to log in again, the user receives a series of error messages.

Error Message A series of messages appear.

Possible Cause The client authentication request timed out.

Complete the following steps:

Step 1 On the CRS Server, check that your web server and servlet service is running. On the client, check you browser Internet options for the connection setting.

Step 2 Make sure you are able to connect to the CRS Administration web page from the client machine. Refresh the page to be sure it is not cached.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Click OK as needed to save your changes
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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