Chapter 8 Troubleshooting Tips

VXML Problems

Language specified is not accepted or played

Symptom A user specifies a language, but the software does not accept it or play the language entered by the user.

Error Message None.

Possible Cause If you are trying to use a prompt or recognition grammars, the problem might be that the language was not successfully installed. Check the language and associated region in the ISO 639 and ISO 3166 standards. If the problem occurs with a Voice Browser, note that the VXML standard specifies that languages be entered in the form xml:lang=”<ISO 639>-<ISO 3166>” (example: en-US, fr-CA). Note that the VXML delimiter is a hyphen (-); for the CRS Editor, Application Administration, locale customization, installation, and prompts, the separator is an underscore (_).

Recommended Action Check the language installation. Check the following ISO references for the correct language and region representation:

•ISO 639 can be viewed at:

•http://www.ics.uci.edu/pub/ietf/http/related/iso639.txt

•ISO 3166 can be viewed at:

•http://www.chemie.fu-berlin.de/diverse/doc/ISO_3166.html

Check to be sure you have used the hyphen (-) delimiter for VXML and have used the underscore (_) delimiter everywhere else.

VXML Problems

This section contains the following troubleshooting tips on Voice XML problems:

•Voice Browser Step troubleshooting steps, page 8-69

•Timeout attribute for non-input does not work, page 8-70

•Menu Choice DTMF does not work, page 8-70

Voice Browser Step troubleshooting steps

Symptom Some guidelines must be followed to avoid troubles when using the Voice Browser step.

Error Message None.

Possible Cause Not applicable here.

Recommended Action To avoid problems, use the following steps:

Step 1 Use CRS Administration to check to be sure subsystems are in service, such as CMT, JTAPI, MRCP ASR, MRCP TTS, and Voice Browser.

Step 2 Make sure the Universal Resource Identifier (URI) is reachable by testing the URI in a web browser. Step 3 Make sure the Provider selection is set correctly.

Step 4 If using VXML scripts, specify the desired TTS provider. For example, for Nuance Vocalizer 3.0, the configuration is as follows:<property name="com.cisco.tts.provider"value="Nuance Vocalizer 3.0"/>

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

8-69

Page 132 Page 134
Page 133
Image 133
Cisco Systems 5.0(1) Vxml Problems, Language specified is not accepted or played, Voice Browser Step troubleshooting steps
Page 132 Page 134

5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
Top Page Image Contents