Chapter 8 Troubleshooting Tips

Automatic Speech Recognition (ASR) Problems

Error message appears indicating connection with database is broken

Symptom During generation of an Agent Detail Report or an Abandoned Call Detail Activity Report, an error message might appear indicating that the connection with the database has been broken.

Error Message Connection with database is broken.

Possible Cause This message might appear if the system is under a heavy load when either of these reports is generated. A heavy load can include tens of thousands of calls during the report period or the maximum number of skills configured in the system.

Recommended Action To work around this problem, reduce the length of the report period or reconfigure CSQs so that there are more CSQs with fewer skills each.

Automatic Speech Recognition (ASR) Problems

This section contains the following troubleshooting tips on Media Resource Control Protocol (MRCP) ASR problems:

•Names are not recognized, page 8-53

•Recognition never times out, page 8-54

•Alternate pronunciations and nicknames are not recognized, page 8-54

•Reduced call completion rate under heavy load while using an MRCP ASR Group, page 8-54

•MRCP ASR subsystem is out of service, page 8-55

•Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect, page 8-55

•Calling a route point with an MRCP ASR Dialog Group results in default treatment, page 8-56

Names are not recognized

Symptom For calls that have been allocated a channel from a MRCP ASR Dialog Control Group, names are not consistently recognized by the Name to User step.

Error Message None.

Possible Cause The Name Grammar Generator was not run after a new CRS installation or after you added or changed an existing name.

Recommended Action Run the Name Grammar Generator.

Complete the following steps:

Step 1 Select Tools > User Management > Name Grammar Generation. (Run the Name Grammar Generator at off-peak times.)

Step 2 Verify that you have select the correct Grammar Variant. If you use Nuance, select "Nuance." If you use any other vendor, select "Standard," and in the case of a mixed environment, select "Both."

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Automatic Speech Recognition ASR Problems, Names are not recognized
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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