Recognition never times out

Chapter 8 Troubleshooting Tips

Automatic Speech Recognition (ASR) Problems

Symptom While waiting for speech input, speech recognition waits indefinitely.

Error Message None.

Possible Cause This problem is caused by setting the initial timeout value to 0 (zero). The problem will occur only if the ASR provider is Nuance. Nuance defines an initial timeout value of zero to mean that it will never time out. Other vendors interpret this value to mean that it must time out immediately.

Recommended Action If an immediate timeout is required, do the following: When using Nuance as the ASR software provider, set the initial timeout value to the smallest value greater than 0 (zero). For other ASR vendors, simply set the initial timeout to 0 (zero).

Alternate pronunciations and nicknames are not recognized

Symptom Alternate pronunciations and nicknames are not recognized in the Name to User step when used in the ASR mode.

Error Message None.

Possible Cause The Name Grammar Generator was not run after a new CRS installation or after you added or changed a nickname or pronunciation in the user administration page.

Recommended Action Run the Name Grammar Generator.

Complete the following steps:

Step 1 Select Tools > User Management > Name Grammar Generation. (Run the Name Grammar Generator at off-peak times.)

Step 2 Verify that you have select the correct Grammar Variant. If you use Nuance, select "Nuance." If you use any other vendor, select "Standard," and in the case of a mixed environment, select "Both."

Reduced call completion rate under heavy load while using an MRCP ASR Group

Symptom Under heavy load, calls that utilize a channel from an MRCP ASR Dialog Control Group, can have a reduced call completion rate.

Error Message None.

Possible Cause The MRCP channels utilized by calls can take some additional time to clean up all the sessions set up with MRCP resources.

Recommended Action Overprovision MRCP ASR Dialog Control Groups by a factor of 1.2 or by an additional 20 percent. For example, if your application requires 100 MRCP ASR channels, then configure 120 MRCP ASR channels. Complete the following steps:

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.

Cisco Systems 5.0(1) manual Recognition never times out

Models: 5.0(1)