iii
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Preface
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the
product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium.
The DVD enables you to access installation, configuration, and command guides for Cisco hardware and
software products. With the DVD, you have access to the HTML documentation and some of the
PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by
subscription. Registered Cisco.com users can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation
Store at this URL:
http://www.cisco.com/go/marketplace/docstore
window font Window font, such as Courier, is used for the following:
• Text as it appears in code or that the window displays.
Example: <html><title>Cisco Systems,Inc. </title></html>
< > Angle brackets are used to indicate the following:
• For arguments where the context does not allow italic, such as
ASCII output.
• A character string that the user enters but that does not appear
on the window such as a password.
Convention Description