Chapter 8 Troubleshooting Tips

Cisco Unified Communications Manager Automated Attendant problems

Cisco Unified Communications Manager Automated Attendant problems

This section contains the following troubleshooting tips on Cisco Unified Communications Manager (Unified CM) Automated Attendant (AA) problems:

•Dial by name does not find the specified server, page 8-9

•Automated Attendant prompt is not played, page 8-9

Dial by name does not find the specified server

Symptom The Cisco Unified Communications Manager Automated Attendant cannot find a user that a caller specifies when dialing by name.

Error Message None.

Possible Cause The extension of the requested user is not valid because the user does not have a primary extension assigned in Cisco Unified Communications Manager, or the ccndir.ini file is missing information.

Recommended Action Complete the following steps:

Step 1 In the Cisco Unified Communications Manager User Information web page, verify that the user has an entry in the AutoAttendant Dialing field, that the User record has an associated phone, and that the Primary Extension radio button is selected.

Step 2 On the CRS server, verify that the ccndir.ini file contains the correct userbase and profilebase information. For example:

# Base DN for CCN APPS

CCNAPPSBASE "ou=CCN Apps, o=cisco.com"

#CCN Cluster Profile name CCNCLUSTERPROFILE "johndoe_test"

#Base DN for Users

USERBASE "ou=Users, o=cisco.com"

Automated Attendant prompt is not played

Symptom The Cisco Unified Communications Manager Automated Attendant prompt is not played.

Error Message None.

Possible Cause An incorrect welcome prompt is specified in the welcomePrompt field in the Cisco Script Application web page.

Recommended Action From the CRS Administration web page, choose Applications > Prompt Management. Click the Upload New Prompts link to upload the Welcome prompt.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

8-9

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Cisco Systems 5.0(1) manual Dial by name does not find the specified server, Automated Attendant prompt is not played
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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