Chapter 8 Troubleshooting Tips

Cisco Unified IP IVR Problems

Cisco Unified IP IVR Problems

This section contains the following troubleshooting tips on Unified IP IVR problems:

•Cisco Unified IP IVR drops callers when transferring to an extension, page 8-17

•Prompts play in language, page 8-17

•Some prompts do not play, page 8-18

•Some prompts in a script play in the language specified and other prompts play in English, page 8-18

•A prompt plays phrases in the wrong order, page 8-18

Cisco Unified IP IVR drops callers when transferring to an extension

Symptom After Cisco Unified IP IVR transfers a call to an extension, the called party hears a busy signal when taking the call and the caller is dropped.

Error Message None.

Possible Cause If a call gets dropped, one potential cause is a codec mismatch between the endpoint and the CRS Server. The CRS Server supports either the G.729 or the G.711 protocol, but not both simultaneously. To support these protocols, a transcoder is required.

Recommended Action Install a transcoder for Cisco Unified IP IVR.

Prompts play in language

Symptom A script was assigned to a language at the route point but it plays prompts in another language.

Error Message None.

This problem can be caused by the following situations:

•The system default language is set incorrectly.

•The language specified in the Set Contact step is incorrect.

•The language specified in the Play Prompt step is incorrect.

Recommended Action Verify that system default language is set correctly. Verify that the correct language is set in the Set Contact step or the Play Prompt step if these steps are used.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

8-17

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Cisco Systems 5.0(1) manual Cisco Unified IP IVR Problems, Prompts play in language
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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