Chapter 8 Troubleshooting Tips

CRS Historical Reporting Problems

Step 2 Create a DSN to the db_cra database on the CRS server to which the client computer is attempting to connect. Make sure the client computer and the CRS server have the same Administrator password. While pointing the ODBC data source to the CRS server, use<crsServerNameOrIP>\CRSSQLwhere crsServerNameOrIP is the named instance. For example, if your CRS server name is CiscoCRSserver1, in the Server input box, type CiscoCRSserver1\CRSSQL. CRS uses NT authentication, so choose the Windows NT authentication radio button.

Step 3 If the DSN cannot be created, verify that network connectivity exists between the CRS Historical Reports client computer and the CRS server.

Step 4 If you are able to connect successfully using the DSN, update the hrcConfig.ini file on the client computer with the appropriate network library.

Export file name does not appear in Export dialog box

Symptom A default export file name does not appear in the Export dialog box.

Error Message None.

Possible Cause If you click the Export Report tool in the Report Viewer on a Cisco CRS Historical Reports client computer on which the language is set to Simplified Chinese, the Export dialog box will not contain a default export file name.

Recommended Action The name of the report is shown on the header of the report in the Report Viewer. In the Export dialog box, specify a name for the exported report using the report name; for example, you can name your PDF report<ReportName>_<startdatetime>_<enddatetime>.pdf.

Cannot point to local applications from the Database Server Configuration page

Symptom With a Historical Reports Database Server installed, the user cannot point to the CRS local database from the Database Server Configuration page.

Error Message None.

Possible Cause Once a Historical Reports Database Server (remote database) is configured from Cisco CRS, the user cannot point back to CRS.

Recommended Action None. This is working as designed. To go back to a single-box solution (and lose the Historical Reports Database Server configuration in CRS), uninstall Cisco CRS and reinstall it (and accept the dropping of the CRS databases when prompted).

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Export file name does not appear in Export dialog box
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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