Cisco Systems 5.0(1) Restore failed on a two-node system that was re-imaged

8-7
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Backup, Restore, and Update Problems
Restore failed on a two-node system that was re-imaged
Symptom Restore failed on a two-node system. The system was re-imaged and had not been configured
to run as a cluster.
Error Message Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause When an exception is displayed by Backup and Restore, please check the logs in the
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page
Not Found' message is displayed, please contact TAC since the CRS Node Manager service has
restarted for some reason.
Recommended Action Check failure. If failure is irrecoverable, please contact TAC. If failure is due to
intermittent issue, retry restore by doing the following:
Step 1 Shutdown CRS Node Manager Service on both nodes.
Step 2 If you have a copy of ClusterData folder saved on both nodes:
a. Remove the C:\Program Files\wfavvid\ClusterData folder on both nodes.
b. Copy the original ClusterData folder to the C:\Program Files\wfavvid folder on both nodes.
c. On the 2nd node, use regedit and check to make sure the 'com.cisco.cluster.node.id' is set to '1' for
the following:
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MADM.properties
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MADM.properties
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MADM.properties
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MADM.properties
Step 3 If you do not have a copy of the ClusterData folder saved on both nodes:
a. Reinstall both CRS servers using Win2K3 OS.
b. Fresh install both servers using CRS installer.
c. Rerun the Restore.
Step 4 Restart the CRS Node Manager on both nodes.
Step 5 Rerun the Restore again.