Chapter 8 Troubleshooting Tips

Backup, Restore, and Update Problems

Restore failed on a two-node system that was re-imaged

Symptom Restore failed on a two-node system. The system was re-imaged and had not been configured to run as a cluster.

Error Message Backup and Restore displays an exception or a 'Page Not Found' message.

Possible Cause When an exception is displayed by Backup and Restore, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the CRS Node Manager service has restarted for some reason.

Recommended Action Check failure. If failure is irrecoverable, please contact TAC. If failure is due to intermittent issue, retry restore by doing the following:

Step 1 Shutdown CRS Node Manager Service on both nodes.

Step 2 If you have a copy of ClusterData folder saved on both nodes:

a.Remove the C:\Program Files\wfavvid\ClusterData folder on both nodes.

b.Copy the original ClusterData folder to the C:\Program Files\wfavvid folder on both nodes.

c.On the 2nd node, use regedit and check to make sure the 'com.cisco.cluster.node.id' is set to '1' for the following:

\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CRS\Properties\application.MADM.properties

\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CRS\Properties\application.MADM.properties

\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CRS\Properties\application.MADM.properties

\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CRS\Properties\application.MADM.properties

Step 3 If you do not have a copy of the ClusterData folder saved on both nodes:

a.Reinstall both CRS servers using Win2K3 OS.

b.Fresh install both servers using CRS installer.

c.Rerun the Restore.

Step 4 Restart the CRS Node Manager on both nodes.

Step 5 Rerun the Restore again.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Restore failed on a two-node system that was re-imaged

5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

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In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.