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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Database Problems
Cannot configure Application or System parameters from their pages in CRS Administration
Symptom Cannot configure Application or System parameters from their pages in CRS Administration.
Error Message "ConfigException* occurred"
Possible Cause This can happen if CRS Config Datastore service is OOS when SQL Services or MSDTC
are not running.
Recommended Action Check in the control center that the Microsoft Distributed Transaction coordinator,
Microsoft SQL Agent services are running and the CRS Config Datastore is in INSERVICE. If it is an
HA setup, ensure that both nodes have the above services up and running.
HR client login error
Symptom HR client login error.
Error Message An Error ocurred while attempting to communicate to Web Server. Check
your userid and pwd and try again (NO_HISTORICAL_REPORTING_CAPABILITY)
Possible Cause The userid is not assigned reporting capability in the CRS Administration User
Management web page.
Recommended Action Please give reporting capability and priveleges to the userid in the User
Management web page and relogin the HR client.
Cannot activate DB components on HA node
Symptom Cannot activate DB components on HA node.
Error Message Error related to DB Engine Version or DB Engine Edition mimatch during
activation of DB components.
Possible Cause HA requires both the nodes to have SQL 2K installed and the SQL 2k should be of same
version on both nodes.
Recommended Action Ensure both nodes have the same version of SQL 2K installed.
CRS Databases are not purged as expected
Symptom The CRS databases are not automatically purged as expected.
Error Message None.
Possible Cause The cause of this problem could be one of the following:
• Automatic purging is not configured properly.
• You have changed the system clock on the CRS server.