Chapter 8 Troubleshooting Tips

CRS Historical Reporting Problems

Client and Server security policies do not match

Symptom The Cisco CRS Historical Reports client does not work on Windows 2000 Professional when the Cisco CRS Server is on the Windows 2003 operating system if the security policies on the client and server do not match.

Error Message None.

Possible Cause The client and server security policies do not match.

To verify that the security policies match, do the following:

Step 1 Select Start > Programs > Control Panel > Administrative Tools > Local Security Policy and note the Network Security: LAN Manager Authentication setting.

Step 2 Next, go to the Local Security Settings window on the Historical Reports client PC and verify that the Security: LAN Manager Authentication setting is identical to that on the Cisco CRS Server.

Charts do not appear properly in MS Excel format

Symptom Charts do not appear properly in a report that has been exported in Microsoft Excel format.

Error Message None.

Possible Cause Limitation of the export function.

Recommended Action Do not include charts in reports that are exported in Microsoft Excel format.

Columns of data missing in report in MS Excel format

Symptom Columns of data are missing in a report that has been exported in Microsoft Excel format.

Error Message None.

Possible Cause Limitation of the export function.

Recommended Action Make sure that the Extended version of Excel 7.0 is installed on the computer on which you perform the export procedure.

Records truncated in report in MS Excel format

Symptom Some records are truncated in a report that has been exported in Microsoft Excel format.

Error Message None.

Possible Cause Limitation of Microsoft Excel. Excel 7.0 (95) is limited to reports with 16,384 records. Excel 8.0 (97) and Excel 2000 are limited to reports with 65,536 records. Records that exceed these limits are truncated in the Excel file.

Recommended Action Be aware of the size of the report when exporting it in Microsoft Excel format.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) Client and Server security policies do not match, Charts do not appear properly in MS Excel format
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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