Chapter 8 Troubleshooting Tips

CRS Internationalization Problems

Virus Scan software slows Call Completion Rate

Symptom When the CRS system is under load, the system updates and writes to the log files more often. Therefore, Virus Scan software works more often. This can affect system performance.

Error Message None.

Possible Cause Changes or updates to log files trigger the Virus Scan software to read the files.

Recommended Action In order to improve the Call Completion Rate of the system running under high load, the virus scan software excludes some of the directories for performance reasons.

Exclude the following directories:

•C:\Program Files\wfavvid\log

•C:\Program Files\Cisco\Desktop\log

•C:\Program Files\Cisco\Desktop_Audio

•C:\Program Files\Microsoft SQL Server\MSSQL$CRSSQL

CRS Internationalization Problems

This section contains the following troubleshooting tips on internationalization problems:

•Results not as expected for first name and last name in Chinese, Japanese, and Korean, page 8-68

•Language specified is not accepted or played, page 8-69

Results not as expected for first name and last name in Chinese, Japanese, and Korean

Symptom First name and last name information does not produce the expected results for Chinese, Japanese, and Korean.

Error Message None.

Possible Cause In the Cisco CRS User Options Alternate Pronunciations web page, entering information in the First Name and Last Name fields does not produce the expected results for Chinese, Japanese, and Korean.

Recommended Action To work around this problem, enter the given name in the First Name field, and enter the family name in the Last Name field.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

8-68

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Cisco Systems 5.0(1) manual CRS Internationalization Problems, Virus Scan software slows Call Completion Rate
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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