Performance problems
Problem | Cause | Solution |
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Pages print but are totally blank. | The sealing tape might still be in the print | Verify that the sealing tape has been |
| cartridges. | completely removed from the print |
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| cartridges. |
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| The document might contain blank | Check the document that you are printing |
| pages. | to see if content appears on all of the |
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| pages. |
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| The product might be malfunctioning. | To check the product, print a |
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| Configuration page. |
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Pages print very slowly. | Heavier media types can slow the print | Print on a different type of media. |
| job. |
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| Complex pages can print slowly. | Proper fusing may require a slower print |
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| speed to ensure the best print quality. |
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Pages did not print. | The product might not be pulling media | Make sure paper is loaded in the tray |
| correctly. | correctly. |
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| If the problem persists, you might need |
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| to replace the pickup rollers and the |
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| separation pad. See Service and support |
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| on page 127. |
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| The media is jamming in the device. | Clear the jam. See Jams on page 101. |
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| The USB cable might be defective or | ● Disconnect the USB cable at both |
| incorrectly connected. | ends and reconnect it. |
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| ● Try printing a job that has printed in |
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| the past. |
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| ● Try using a different USB cable. |
Other devices are running on your computer.
The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.
ENWW | Performance problems 117 |
