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HP CP1510 manual Solve problems

Models: CP1510

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Page 103

10 Solve problems

●Basic troubleshooting checklist

●Control-panel and status-alert messages

●Jams

●Print-quality problems

●Performance problems

●Product software problems

●Macintosh problems

ENWW

93

Image 103

HP CP1510 manual Solve problems

Contents

HP Color LaserJet CP1510 Series Printer Page HP Color LaserJet CP1510 Series Printer Trademark Credits Copyright and LicenseTable of contents Print tasks TCP/IPManage and maintain Control panelColor PhotoSolve problems Appendix D Regulatory information Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Specifications149 Basics Product comparison Product featuresHP Color LaserJet CP1510 Series Printer PictBridge USB port AccessibilityEconomical printing SuppliesFront view WalkaroundBack and side view Product has the following items on the control panel Control-panel walkaroundNbar Model and serial numbersSoftware Supported operating systems and printer drivers Product softwareAdditional drivers Priority for print settings Operating System To change the settings for all Open the printer driver and change the print settingsTo change the device Software for Macintosh Remove software from Windows operating systemsUtilities Software for WindowsLinux HP Web JetadminSoftware for networks Embedded Web serverPaper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions TrayEnww Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientationMedia type Special paper or print media guidelinesLoad tray Load paper and print mediaEnww O configuration Network connection USB connectionSet up the product and use it on the network Network configurationUse the embedded Web server or the HP ToolboxFX Set a system passwordUse the product control panel Configure the TC/IP settingsManual configuration Automatic configurationSet automatic crossover Set network servicesShow or hide the IP address on the control panel Set memory card sharingService name Description Restore defaults network settingsSupported network protocols Transmission Control Protocol TCP Internet Protocol IPIP address Subnets Configure IP parametersGateways Enww Print tasks Printer-driver Help Use features in the Windows printer driverCancel a print job Change the print driver to match the media type and sizeUse printing shortcuts Create and use printing shortcuts in WindowsPrint booklets Create a printing shortcutReduce or enlarge a document Print-quality settingsPrint on special media Resize documentsPrint a document onto a different paper size Set the print orientationUse watermarks Print on both sides of the page manual duplexSelect the Print On Both Sides Manually check box Print multiple pages on one sheet of paper in WindowsPrint multiple pages on one sheet of paper Use features in the Macintosh printer driverCreate and use presets in Mac OS Print a coverSet the color options Stop the current print job from the product control panel Stop a print requestStop the current print job from the software program Enww Control panel Understand control-panel features Understand control-panel features Use the menus Use the control-panel menusMenu item Description Reports menuReports System setup menuMenu item Sub-menu item Description Language Display messages and the productMenu item Sub-menu item Description Network config. menu Service menu Use the product control panel in shared environments Color Print in Grayscale Automatic or manual color adjustmentSetting description Manage colorEdge Control Setting description Setting optionsColor themes Neutral GraysAdvanced color use Advanced color use Match colors Use HP ToolboxFX to open the HP Basic Color Match tool HP Basic Color Match toolEnww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print individual photos from the memory card Print photos directly from the memory cardPrint a range of photos from the memory card Print all of the photos from the memory card Print a memory card indexConnect a digital camera or digital camcorder to the product PictBridgeEnww Manage and maintain Print information pages View the HP ToolboxFX HP ToolboxFXEvent log StatusProduct information Set up Status AlertsSet up E-mail Alerts AlertsEnww Device Information Device SettingsPostScript Paper HandlingPrinting PCL5cColor Calibration Print QualityPrint Density Paper TypesExtended Print Modes Print mode SettingService System SetupOptimize Shop for Supplies Network SettingsOther Links Use the embedded Web server Access the embedded Web server by using a network connectionTab or section Description Embedded Web server sectionsStatus tab Networking tab Settings tabConfigure the product using a Macintosh HP fraud hotline and Web site Manage suppliesPrint-cartridge storage HP policy on non-HP print cartridgesAuto continue Enable or disable the Cartridge out override featureReplace print cartridges Enww Enww Product memory Install memory DIMMsInstall memory and font DIMMs Work with memoryWork with memory Enww Check Dimm installation Clean the productUpgrade firmware Enable memoryEnww Solve problems Factors that affect product performance Basic troubleshooting checklistControl-panel and status-alert messages Xxxx Supply errorError Fuser errorError Turn off then on Press OK Service errorDevice error Color in wrong positionFront Door open Genuine HP supply installedInstall Color cartridge Cleaning mode OK to startOrder supplies Non HP supply installedMisprint Order color cartridgeUnexpected size in tray # Used supply installedTray 2 jam Clear jam and then Press OKJams Recover jamsCommon causes of jams Common causes of jams1 Cause SolutionJam in tray Clear jamsJam in tray Jam in fuser area Remove any jammed sheets Close the rear door Solve problems Jam in output bin Identify and correct print defects Print-quality problemsPrint-quality checklist Improve print qualityProblem Cause Solution General print quality issuesReplace color cartridge message See Extended Print Modes on HP ToolboxFX on Menus on Service menu item Less paperSolve issues with color documents See Match colors on Print the print-quality troubleshooting Use HP ToolboxFX to troubleshoot print-quality problemsSection Print-cartridge Calibrate the product Performance problems Problem Solution Product software problemsSolve problems with Mac OS Macintosh problemsAn EPS file prints with incorrect fonts Cause Software troubleshootingHardware troubleshooting Cause SolutionEnww Supplies and accessories Order directly through the HP ToolboxFX software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HPPart Part number Type/size Part numbersHP LaserJet Printer Family Print Media Specification Guide Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement HP service agreements Online ServicesHP Customer Care HP support and information for Macintosh computers HP ToolboxFXHP Care Pack Services and Service Agreements HP maintenance agreementsExtended warranty Repack the product Repack the productWHO is Returning the EQUIPMENT? Service information formSpecifications Operating-environment specifications Physical specificationsEnvironment Recommended Allowed Product Model Printing 12 PPM 2 Ready Sleep Off Electrical specificationsPower-consumption specifications Volt modelsAcoustic emissions Paper and print media specificationsSkew specifications Sound power level Declared per ISORegulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Material restrictionsMaterial Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformityLaser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser statement for Finland六价铬 CrVI 溴溴苯 PBB Substances Table ChinaEnww Index Symbols/NumericsDhcp Msds MacintoshTCP Enww TCP/IP Msds Enww Page CC378-90901* *CC378-90901