The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause | Solution |
|
|
| <LANG>.LPROJ, where <lang> is the |
| the language that you are using. If necessary, reinstall the software. |
| See the getting started guide for instructions. |
|
|
The PPD file is corrupt. | Delete the PPD file from the following |
| PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ, |
| where <lang> is the |
| you are using. Reinstall the software. See the getting started guide |
| for instructions. |
|
|
The interface cable might be defective or of poor quality. | Replace the interface cable with a |
|
|
A print job was not sent to the product that you wanted. |
|
|
|
Cause | Solution |
|
|
The print queue might be stopped. | Restart the print queue. Open Print Monitor and select Start Jobs. |
|
|
The wrong product name, IP address, or Rendezvous host name is | Print a Configuration page (see Print information pages |
being used. | on page 68). Verify that the product name, IP address, or Rendezvous |
| host name on the Configuration page matches the product name, IP |
| address, or Rendezvous host name in the Print Center or Printer |
| Setup Utility. |
|
|
An EPS file prints with incorrect fonts.
Cause | Solution |
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to the product before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a
Cause | Solution |
|
|
This error occurs when the software for USB printers is not installed.
When adding a
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause | Solution |
|
|
This problem is caused by either a software or a hardware component.
Software troubleshooting
●Check that your Macintosh supports USB and has the appropriate USB software from Apple.
●Verify that your Macintosh operating system is Mac OS X V10.28 or later.
120 Chapter 10 Solve problems | ENWW |