Control-panel and status-alert messages
The
the product has certain problems. If a
For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.
Status alert | Description | Recommended action | |
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10.XXXX Supply error |
| The | Reinstall the print cartridge. |
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| cartridges cannot be read or is | Turn the product off and then on. |
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| missing. | |
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| ● 10.0000 = black | If the problem is not solved, |
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| error | replace the cartridge. |
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| ● 10.0001 = cyan |
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| ● 10.0002 = magenta |
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| error |
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| ● 10.0003 = yellow |
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| error |
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| ● 10.1000 = black |
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| missing |
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| ● 10.1001 = cyan |
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| missing |
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| ● 10.1002 = magenta |
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| is missing |
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| ● 10.1003 = yellow |
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| missing |
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49 Error |
| The product experienced an | Turn the product off, wait at least |
Turn off then on |
| internal error. | 30 seconds, and then turn the |
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| product on and wait for it to | |
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| initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. See Service and |
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| support on page 127. |
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50.X Fuser error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| error with the fuser. | at least 30 seconds, and then turn |
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ENWW |