![](/images/new-backgrounds/1330554/330554213x1.webp)
Status alert | Description | Recommended action | |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. See Service and |
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| support on page 127. |
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59.X Error |
| The product has experienced a | Turn the product power off, wait |
Turn off then on |
| problem with one of the motors. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. See Service and |
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| support on page 127. |
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79 Error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| internal firmware error. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. See Service and |
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| support on page 127. |
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79 Service error |
| An incompatible DIMM is | 1. Turn the product power off. |
Turn off then on |
| installed. | 2. Install a DIMM that the |
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| product supports. See |
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| Service and support |
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| on page 127 for a list of |
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| supported DIMMs. See |
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| Install memory DIMMs |
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| on page 88 for DIMM |
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| installation instructions. |
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| 3. Turn the product on. |
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| If the message persists, contact |
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| HP support. See Service and |
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| support on page 127. |
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<Color> in wrong position |
| A print cartridge is installed in the | Be sure that each print cartridge |
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| incorrect slot. | is in the correct slot. From top to |
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| bottom, the print cartridges are |
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| installed in this order: yellow, |
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| magenta, cyan, black. |
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Device error |
| An internal error occurred. | Press OK to resume the job. |
Press [OK] |
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ENWW |