Common causes of jams | HP CP1510 specification

Common causes of jams

Common causes of jams1

Cause	Solution

The paper length and width guides are not adjusted correctly.	Adjust the guides so they are against the paper stack.

The media does not meet specifications.	Use only media that meets HP specifications. See Paper and
	print media on page 13.

You are using media that has already passed through a printer	Do not use media that has been previously printed on or
or copier.	copied.

An input tray is loaded incorrectly.	Remove any excess media from the input tray. Make sure that
	the stack is below the maximum stack height mark in the tray.
	See Load paper and print media on page 19.

The media is skewed.	The input-tray guides are not adjusted correctly. Adjust them
	so they hold the stack firmly in place without bending it.

The media is binding or sticking together.	Remove the media, flex it, rotate it 180 degrees, or flip it over.
	Reload the media into the input tray.
	NOTE: Do not fan paper. Fanning can create static
	electricity, which can cause paper to stick together.

The media is removed before it settles into the output bin.	Wait until the page completely settles in the output bin before
	removing it.

The media is in poor condition.	Replace the media.

The internal rollers from the tray are not picking up the media.	Remove the top sheet of media. If the media is heavier than
	163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.	Replace the media.

The media is perforated or embossed.	Perforated or embossed media does not separate easily. Load
	sheets one at a time.

Paper was not stored correctly.	Replace the paper in the trays. Paper should be stored in the
	original packaging in a controlled environment.

1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

102 Chapter 10 Solve problems

ENWW

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HP CP1510 manual Common causes of jams1 Cause Solution

Contents

HP Color LaserJet CP1510 Series Printer Page HP Color LaserJet CP1510 Series Printer Copyright and License Trademark Credits Table of contents TCP/IP Print tasks Control panel ColorPhoto Manage and maintain Solve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 149 Basics Product comparison Product featuresHP Color LaserJet CP1510 Series Printer Accessibility Economical printingSupplies PictBridge USB port Front view WalkaroundBack and side view Control-panel walkaround Product has the following items on the control panel Model and serial numbers Nbar Software Supported operating systems and printer drivers Product softwareAdditional drivers Priority for print settings Operating System To change the settings for all Open the printer driver and change the print settingsTo change the device Remove software from Windows operating systems UtilitiesSoftware for Windows Software for Macintosh HP Web Jetadmin Software for networksEmbedded Web server Linux Paper and print media Understand paper and print media use Size Dimensions Tray Supported paper and print media sizes Enww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacity Special paper or print media guidelines Media type Load paper and print media Load tray Enww O configuration USB connection Network connection Network configuration Set up the product and use it on the network Set a system password Use the embedded Web server or the HP ToolboxFX Configure the TC/IP settings Manual configurationAutomatic configuration Use the product control panel Set network services Show or hide the IP address on the control panelSet memory card sharing Set automatic crossover Service name Description Restore defaults network settingsSupported network protocols Transmission Control Protocol TCP Internet Protocol IPIP address Subnets Configure IP parametersGateways Enww Print tasks Use features in the Windows printer driver Cancel a print jobChange the print driver to match the media type and size Printer-driver Help Create and use printing shortcuts in Windows Print bookletsCreate a printing shortcut Use printing shortcuts Print-quality settings Print on special mediaResize documents Reduce or enlarge a document Set the print orientation Use watermarksPrint on both sides of the page manual duplex Print a document onto a different paper size Print multiple pages on one sheet of paper in Windows Select the Print On Both Sides Manually check box Use features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paper Set the color options Stop the current print job from the product control panel Stop a print requestStop the current print job from the software program Enww Control panel Understand control-panel features Understand control-panel features Use the control-panel menus Use the menus Reports menu Menu item Description System setup menu Menu item Sub-menu item Description LanguageDisplay messages and the product Reports Menu item Sub-menu item Description Network config. menu Service menu Use the product control panel in shared environments Color Automatic or manual color adjustment Setting descriptionManage color Print in Grayscale Setting description Setting options Color themesNeutral Grays Edge Control Advanced color use Advanced color use Match colors HP Basic Color Match tool Use HP ToolboxFX to open the HP Basic Color Match tool Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print individual photos from the memory card Print photos directly from the memory cardPrint a range of photos from the memory card Print a memory card index Print all of the photos from the memory card PictBridge Connect a digital camera or digital camcorder to the product Enww Manage and maintain Print information pages HP ToolboxFX View the HP ToolboxFX Status Event log Set up Status Alerts Set up E-mail AlertsAlerts Product information Enww Device Settings Device Information Paper Handling PrintingPCL5c PostScript Print Quality Print DensityPaper Types Color Calibration Print mode Setting Extended Print Modes Service System SetupOptimize Shop for Supplies Network SettingsOther Links Access the embedded Web server by using a network connection Use the embedded Web server Tab or section Description Embedded Web server sectionsStatus tab Settings tab Networking tab Configure the product using a Macintosh Manage supplies Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Enable or disable the Cartridge out override feature Auto continue Replace print cartridges Enww Enww Install memory DIMMs Install memory and font DIMMsWork with memory Product memory Work with memory Enww Clean the product Upgrade firmwareEnable memory Check Dimm installation Enww Solve problems Basic troubleshooting checklist Factors that affect product performance Xxxx Supply error ErrorFuser error Control-panel and status-alert messages Error Turn off then on Service error Device errorColor in wrong position Press OK Genuine HP supply installed Install Color cartridgeCleaning mode OK to start Front Door open Non HP supply installed MisprintOrder color cartridge Order supplies Used supply installed Tray 2 jamClear jam and then Press OK Unexpected size in tray # Recover jams Jams Common causes of jams1 Cause Solution Common causes of jams Clear jams Jam in tray Jam in tray Jam in fuser area Remove any jammed sheets Close the rear door Solve problems Jam in output bin Print-quality problems Print-quality checklistImprove print quality Identify and correct print defects Problem Cause Solution General print quality issuesReplace color cartridge message See Extended Print Modes on HP ToolboxFX on Service menu item Less paper Menus on Solve issues with color documents See Match colors on Print the print-quality troubleshooting Use HP ToolboxFX to troubleshoot print-quality problemsSection Print-cartridge Calibrate the product Performance problems Product software problems Problem Solution Macintosh problems Solve problems with Mac OS Software troubleshooting An EPS file prints with incorrect fonts Cause Cause Solution Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX software Part numbers Part Part number Type/size HP LaserJet Printer Family Print Media Specification Guide Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement HP service agreements Online ServicesHP Customer Care HP ToolboxFX HP support and information for Macintosh computers HP Care Pack Services and Service Agreements HP maintenance agreementsExtended warranty Repack the product Repack the product Service information form WHO is Returning the EQUIPMENT? Specifications Operating-environment specifications Physical specificationsEnvironment Recommended Allowed Electrical specifications Power-consumption specificationsVolt models Product Model Printing 12 PPM 2 Ready Sleep Off Paper and print media specifications Skew specificationsSound power level Declared per ISO Acoustic emissions Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of Conformity Laser safety Safety statementsCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaite Substances Table China 六价铬 CrVI 溴溴苯 PBB Enww Symbols/Numerics Index Dhcp Macintosh Msds TCP Enww TCP/IP Msds Enww Page CC378-90901* *CC378-90901