Common causes of jams
Common causes of jams1
Cause | Solution |
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The paper length and width guides are not adjusted correctly. | Adjust the guides so they are against the paper stack. |
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The media does not meet specifications. | Use only media that meets HP specifications. See Paper and |
| print media on page 13. |
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You are using media that has already passed through a printer | Do not use media that has been previously printed on or |
or copier. | copied. |
|
|
An input tray is loaded incorrectly. | Remove any excess media from the input tray. Make sure that |
| the stack is below the maximum stack height mark in the tray. |
| See Load paper and print media on page 19. |
|
|
The media is skewed. | The |
| so they hold the stack firmly in place without bending it. |
|
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The media is binding or sticking together. | Remove the media, flex it, rotate it 180 degrees, or flip it over. |
| Reload the media into the input tray. |
| NOTE: Do not fan paper. Fanning can create static |
| electricity, which can cause paper to stick together. |
|
|
The media is removed before it settles into the output bin. | Wait until the page completely settles in the output bin before |
| removing it. |
|
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The media is in poor condition. | Replace the media. |
|
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The internal rollers from the tray are not picking up the media. | Remove the top sheet of media. If the media is heavier than |
| 163 g/m2 (43 lb), it might not be picked from the tray. |
The media has rough or jagged edges. | Replace the media. |
|
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The media is perforated or embossed. | Perforated or embossed media does not separate easily. Load |
| sheets one at a time. |
|
|
Paper was not stored correctly. | Replace the paper in the trays. Paper should be stored in the |
| original packaging in a controlled environment. |
1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
102 Chapter 10 Solve problems | ENWW |
