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HP CP1510 Tray 2 jam, Clear jam and then Press OK, Unexpected size in tray #, Load size Press OK

Models: CP1510

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Control-panel message	Status alert	Description	Recommended action

Tray 2 jam		The product has detected a jam.	Clear the jam from the location
Clear jam and then Press [OK]			indicated, and then press OK.
Clear jam and then Press [OK]			If the message persists, contact
			If the message persists, contact
			HP support. See Service and
			support on page 127.

Unexpected size in tray #		The product has detected print	Load the correct media into the
Load [size] Press [OK]		media in the tray that does not	tray, or configure the tray for the
Load [size] Press [OK]		match the configuration for the	size that you have loaded. See
		tray.	Load paper and print media
			on page 19.

Used <color> Cartridge in use		A refilled print cartridge was	No action necessary.
		detected and accepted.

Used supplies in use		Refilled print cartridges are	No action necessary.
		installed.

Used supply installed		A refilled print cartridge is	Press OK to continue.
To accept Press [OK]		installed.
To accept Press [OK]

100 Chapter 10 Solve problems

ENWW

Image 110

HP CP1510 Tray 2 jam, Clear jam and then Press OK, Unexpected size in tray #, Load size Press OK, Used supplies in use

Contents

HP Color LaserJet CP1510 Series Printer Page HP Color LaserJet CP1510 Series Printer Copyright and License Trademark CreditsTable of contents TCP/IP Print tasksPhoto Control panelColor Manage and maintainSolve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information149 Basics HP Color LaserJet CP1510 Series Printer Product featuresProduct comparison Supplies AccessibilityEconomical printing PictBridge USB portBack and side view WalkaroundFront view Control-panel walkaround Product has the following items on the control panelModel and serial numbers NbarSoftware Additional drivers Product softwareSupported operating systems and printer drivers Priority for print settings To change the device Open the printer driver and change the print settingsOperating System To change the settings for all Software for Windows Remove software from Windows operating systemsUtilities Software for MacintoshEmbedded Web server HP Web JetadminSoftware for networks LinuxPaper and print media Understand paper and print media use Size Dimensions Tray Supported paper and print media sizesEnww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacitySpecial paper or print media guidelines Media typeLoad paper and print media Load trayEnww O configuration USB connection Network connectionNetwork configuration Set up the product and use it on the networkSet a system password Use the embedded Web server or the HP ToolboxFXAutomatic configuration Configure the TC/IP settingsManual configuration Use the product control panelSet memory card sharing Set network servicesShow or hide the IP address on the control panel Set automatic crossoverSupported network protocols Restore defaults network settingsService name Description IP address Internet Protocol IPTransmission Control Protocol TCP Gateways Configure IP parametersSubnets Enww Print tasks Change the print driver to match the media type and size Use features in the Windows printer driverCancel a print job Printer-driver HelpCreate a printing shortcut Create and use printing shortcuts in WindowsPrint booklets Use printing shortcutsResize documents Print-quality settingsPrint on special media Reduce or enlarge a documentPrint on both sides of the page manual duplex Set the print orientationUse watermarks Print a document onto a different paper sizePrint multiple pages on one sheet of paper in Windows Select the Print On Both Sides Manually check boxPrint a cover Use features in the Macintosh printer driverCreate and use presets in Mac OS Print multiple pages on one sheet of paperSet the color options Stop the current print job from the software program Stop a print requestStop the current print job from the product control panel Enww Control panel Understand control-panel features Understand control-panel features Use the control-panel menus Use the menusReports menu Menu item DescriptionDisplay messages and the product System setup menuMenu item Sub-menu item Description Language ReportsMenu item Sub-menu item Description Network config. menu Service menu Use the product control panel in shared environments Color Manage color Automatic or manual color adjustmentSetting description Print in GrayscaleNeutral Grays Setting description Setting optionsColor themes Edge ControlAdvanced color use Advanced color use Match colors HP Basic Color Match tool Use HP ToolboxFX to open the HP Basic Color Match toolEnww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card index Print all of the photos from the memory cardPictBridge Connect a digital camera or digital camcorder to the productEnww Manage and maintain Print information pages HP ToolboxFX View the HP ToolboxFXStatus Event logAlerts Set up Status AlertsSet up E-mail Alerts Product informationEnww Device Settings Device InformationPCL5c Paper HandlingPrinting PostScriptPaper Types Print QualityPrint Density Color CalibrationPrint mode Setting Extended Print ModesOptimize System SetupService Other Links Network SettingsShop for Supplies Access the embedded Web server by using a network connection Use the embedded Web serverStatus tab Embedded Web server sectionsTab or section Description Settings tab Networking tabConfigure the product using a Macintosh HP policy on non-HP print cartridges Manage suppliesPrint-cartridge storage HP fraud hotline and Web siteEnable or disable the Cartridge out override feature Auto continueReplace print cartridges Enww Enww Work with memory Install memory DIMMsInstall memory and font DIMMs Product memoryWork with memory Enww Enable memory Clean the productUpgrade firmware Check Dimm installationEnww Solve problems Basic troubleshooting checklist Factors that affect product performanceFuser error Xxxx Supply errorError Control-panel and status-alert messagesError Turn off then on Color in wrong position Service errorDevice error Press OKCleaning mode OK to start Genuine HP supply installedInstall Color cartridge Front Door openOrder color cartridge Non HP supply installedMisprint Order suppliesClear jam and then Press OK Used supply installedTray 2 jam Unexpected size in tray #Recover jams JamsCommon causes of jams1 Cause Solution Common causes of jamsClear jams Jam in trayJam in tray Jam in fuser area Remove any jammed sheets Close the rear door Solve problems Jam in output bin Improve print quality Print-quality problemsPrint-quality checklist Identify and correct print defectsReplace color cartridge message General print quality issuesProblem Cause Solution See Extended Print Modes on HP ToolboxFX on Service menu item Less paper Menus onSolve issues with color documents See Match colors on Section Print-cartridge Use HP ToolboxFX to troubleshoot print-quality problemsPrint the print-quality troubleshooting Calibrate the product Performance problems Product software problems Problem SolutionMacintosh problems Solve problems with Mac OSSoftware troubleshooting An EPS file prints with incorrect fonts CauseCause Solution Hardware troubleshootingEnww Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX softwarePart numbers Part Part number Type/sizeHP LaserJet Printer Family Print Media Specification Guide Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP ToolboxFX HP support and information for Macintosh computersExtended warranty HP maintenance agreementsHP Care Pack Services and Service Agreements Repack the product Repack the productService information form WHO is Returning the EQUIPMENT?Specifications Environment Recommended Allowed Physical specificationsOperating-environment specifications Volt models Electrical specificationsPower-consumption specifications Product Model Printing 12 PPM 2 Ready Sleep OffSound power level Declared per ISO Paper and print media specificationsSkew specifications Acoustic emissionsRegulatory information FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto RicoMaterial Safety Data Sheet Msds For more information Declaration of conformity Declaration of ConformityCanadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaiteSubstances Table China 六价铬 CrVI 溴溴苯 PBBEnww Symbols/Numerics IndexDhcp Macintosh MsdsTCP Enww TCP/IP Msds Enww Page CC378-90901* *CC378-90901