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HP CP1510 manual HP Customer Care, Online Services, HP service agreements

Models: CP1510

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HP Customer Care

Online Services

For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/ljcp1510series.

Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com.

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the product, or visit www.hp.com/support/. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

Software utilities, drivers, and electronic information

www.hp.com/go/ljcp1510series_software

The Web page for the drivers is in English, but you can download the drivers themselves in several languages.

HP direct ordering for accessories or supplies

●United States: www.hp.com/sbso/product/supplies.

●Canada: www.hp.ca/catalog/supplies

●Europe: www.hp.com/ljsupplies

●Asia-Pacific:www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the device.

HP service agreements

Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP SupportPack and CarepaqTM Services Web site at www.hpexpress-services.com/10467a.

For extended service, call 1-800-446-0522.

130 Appendix B Service and support

ENWW

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HP CP1510 manual HP Customer Care, Online Services, HP service agreements

Contents

HP Color LaserJet CP1510 Series Printer Page HP Color LaserJet CP1510 Series Printer Copyright and License Trademark CreditsTable of contents TCP/IP Print tasksControl panel ColorPhoto Manage and maintainSolve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information149 Basics HP Color LaserJet CP1510 Series Printer Product featuresProduct comparison Accessibility Economical printingSupplies PictBridge USB portBack and side view WalkaroundFront view Control-panel walkaround Product has the following items on the control panelModel and serial numbers NbarSoftware Additional drivers Product softwareSupported operating systems and printer drivers Priority for print settings To change the device Open the printer driver and change the print settingsOperating System To change the settings for all Remove software from Windows operating systems UtilitiesSoftware for Windows Software for MacintoshHP Web Jetadmin Software for networksEmbedded Web server LinuxPaper and print media Understand paper and print media use Size Dimensions Tray Supported paper and print media sizesEnww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacitySpecial paper or print media guidelines Media typeLoad paper and print media Load trayEnww O configuration USB connection Network connectionNetwork configuration Set up the product and use it on the networkSet a system password Use the embedded Web server or the HP ToolboxFXConfigure the TC/IP settings Manual configurationAutomatic configuration Use the product control panelSet network services Show or hide the IP address on the control panelSet memory card sharing Set automatic crossoverSupported network protocols Restore defaults network settingsService name Description IP address Internet Protocol IPTransmission Control Protocol TCP Gateways Configure IP parametersSubnets Enww Print tasks Use features in the Windows printer driver Cancel a print jobChange the print driver to match the media type and size Printer-driver HelpCreate and use printing shortcuts in Windows Print bookletsCreate a printing shortcut Use printing shortcutsPrint-quality settings Print on special mediaResize documents Reduce or enlarge a documentSet the print orientation Use watermarksPrint on both sides of the page manual duplex Print a document onto a different paper sizePrint multiple pages on one sheet of paper in Windows Select the Print On Both Sides Manually check boxUse features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paperSet the color options Stop the current print job from the software program Stop a print requestStop the current print job from the product control panel Enww Control panel Understand control-panel features Understand control-panel features Use the control-panel menus Use the menusReports menu Menu item DescriptionSystem setup menu Menu item Sub-menu item Description LanguageDisplay messages and the product ReportsMenu item Sub-menu item Description Network config. menu Service menu Use the product control panel in shared environments Color Automatic or manual color adjustment Setting descriptionManage color Print in GrayscaleSetting description Setting options Color themesNeutral Grays Edge ControlAdvanced color use Advanced color use Match colors HP Basic Color Match tool Use HP ToolboxFX to open the HP Basic Color Match toolEnww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card index Print all of the photos from the memory cardPictBridge Connect a digital camera or digital camcorder to the productEnww Manage and maintain Print information pages HP ToolboxFX View the HP ToolboxFXStatus Event logSet up Status Alerts Set up E-mail AlertsAlerts Product informationEnww Device Settings Device InformationPaper Handling PrintingPCL5c PostScriptPrint Quality Print DensityPaper Types Color CalibrationPrint mode Setting Extended Print ModesOptimize System SetupService Other Links Network SettingsShop for Supplies Access the embedded Web server by using a network connection Use the embedded Web serverStatus tab Embedded Web server sectionsTab or section Description Settings tab Networking tabConfigure the product using a Macintosh Manage supplies Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web siteEnable or disable the Cartridge out override feature Auto continueReplace print cartridges Enww Enww Install memory DIMMs Install memory and font DIMMsWork with memory Product memoryWork with memory Enww Clean the product Upgrade firmwareEnable memory Check Dimm installationEnww Solve problems Basic troubleshooting checklist Factors that affect product performanceXxxx Supply error ErrorFuser error Control-panel and status-alert messagesError Turn off then on Service error Device errorColor in wrong position Press OKGenuine HP supply installed Install Color cartridgeCleaning mode OK to start Front Door openNon HP supply installed MisprintOrder color cartridge Order suppliesUsed supply installed Tray 2 jamClear jam and then Press OK Unexpected size in tray #Recover jams JamsCommon causes of jams1 Cause Solution Common causes of jamsClear jams Jam in trayJam in tray Jam in fuser area Remove any jammed sheets Close the rear door Solve problems Jam in output bin Print-quality problems Print-quality checklistImprove print quality Identify and correct print defectsReplace color cartridge message General print quality issuesProblem Cause Solution See Extended Print Modes on HP ToolboxFX on Service menu item Less paper Menus onSolve issues with color documents See Match colors on Section Print-cartridge Use HP ToolboxFX to troubleshoot print-quality problemsPrint the print-quality troubleshooting Calibrate the product Performance problems Product software problems Problem SolutionMacintosh problems Solve problems with Mac OSSoftware troubleshooting An EPS file prints with incorrect fonts CauseCause Solution Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX softwarePart numbers Part Part number Type/sizeHP LaserJet Printer Family Print Media Specification Guide Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP ToolboxFX HP support and information for Macintosh computersExtended warranty HP maintenance agreementsHP Care Pack Services and Service Agreements Repack the product Repack the productService information form WHO is Returning the EQUIPMENT?Specifications Environment Recommended Allowed Physical specificationsOperating-environment specifications Electrical specifications Power-consumption specificationsVolt models Product Model Printing 12 PPM 2 Ready Sleep OffPaper and print media specifications Skew specificationsSound power level Declared per ISO Acoustic emissionsRegulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto RicoMaterial Safety Data Sheet Msds For more information Declaration of conformity Declaration of ConformityCanadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaiteSubstances Table China 六价铬 CrVI 溴溴苯 PBBEnww Symbols/Numerics IndexDhcp Macintosh MsdsTCP Enww TCP/IP Msds Enww Page CC378-90901* *CC378-90901