Product software problems, Problem Solution | HP CP1510 specs

Product software problems

Problem	Solution

A printer driver for the product is not visible in the Printer folder	● Reinstall the product software.
	NOTE: Close any applications that are running. To
	close an application that has an icon in the system tray,
	right-click the icon, and select Close or Disable.
	● Try plugging the USB cable into a different USB port on
	the computer.

An error message was displayed during the software	● Reinstall the product software.
installation	NOTE: Close any applications that are running. To
	NOTE: Close any applications that are running. To
	close an application that has an icon in the task bar, right-
	click the icon, and select Close or Disable.
	● Check the amount of free space on the drive where you
	are installing the product software. If necessary, free up
	as much space as you can, and reinstall the product
	software.
	● If necessary, run the Disk Defragmenter, and reinstall the
	product software.

The product is in Ready mode, but nothing prints	● Print a Configuration page, and verify the product
	functionality.
	● Verify that all of the cables are correctly seated and within
	specifications. This includes the USB and power cables.
	Try a new cable.

118 Chapter 10 Solve problems

ENWW

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HP CP1510 manual Product software problems, Problem Solution

Contents

HP Color LaserJet CP1510 Series Printer Page HP Color LaserJet CP1510 Series Printer Copyright and License Trademark Credits Table of contents TCP/IP Print tasks Control panel ColorPhoto Manage and maintain Solve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 149 Basics HP Color LaserJet CP1510 Series Printer Product featuresProduct comparison Accessibility Economical printingSupplies PictBridge USB port Back and side view WalkaroundFront view Control-panel walkaround Product has the following items on the control panel Model and serial numbers Nbar Software Additional drivers Product softwareSupported operating systems and printer drivers Priority for print settings To change the device Open the printer driver and change the print settingsOperating System To change the settings for all Remove software from Windows operating systems UtilitiesSoftware for Windows Software for Macintosh HP Web Jetadmin Software for networksEmbedded Web server Linux Paper and print media Understand paper and print media use Size Dimensions Tray Supported paper and print media sizes Enww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacity Special paper or print media guidelines Media type Load paper and print media Load tray Enww O configuration USB connection Network connection Network configuration Set up the product and use it on the network Set a system password Use the embedded Web server or the HP ToolboxFX Configure the TC/IP settings Manual configurationAutomatic configuration Use the product control panel Set network services Show or hide the IP address on the control panelSet memory card sharing Set automatic crossover Supported network protocols Restore defaults network settingsService name Description IP address Internet Protocol IPTransmission Control Protocol TCP Gateways Configure IP parametersSubnets Enww Print tasks Use features in the Windows printer driver Cancel a print jobChange the print driver to match the media type and size Printer-driver Help Create and use printing shortcuts in Windows Print bookletsCreate a printing shortcut Use printing shortcuts Print-quality settings Print on special mediaResize documents Reduce or enlarge a document Set the print orientation Use watermarksPrint on both sides of the page manual duplex Print a document onto a different paper size Print multiple pages on one sheet of paper in Windows Select the Print On Both Sides Manually check box Use features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paper Set the color options Stop the current print job from the software program Stop a print requestStop the current print job from the product control panel Enww Control panel Understand control-panel features Understand control-panel features Use the control-panel menus Use the menus Reports menu Menu item Description System setup menu Menu item Sub-menu item Description LanguageDisplay messages and the product Reports Menu item Sub-menu item Description Network config. menu Service menu Use the product control panel in shared environments Color Automatic or manual color adjustment Setting descriptionManage color Print in Grayscale Setting description Setting options Color themesNeutral Grays Edge Control Advanced color use Advanced color use Match colors HP Basic Color Match tool Use HP ToolboxFX to open the HP Basic Color Match tool Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card index Print all of the photos from the memory card PictBridge Connect a digital camera or digital camcorder to the product Enww Manage and maintain Print information pages HP ToolboxFX View the HP ToolboxFX Status Event log Set up Status Alerts Set up E-mail AlertsAlerts Product information Enww Device Settings Device Information Paper Handling PrintingPCL5c PostScript Print Quality Print DensityPaper Types Color Calibration Print mode Setting Extended Print Modes Optimize System SetupService Other Links Network SettingsShop for Supplies Access the embedded Web server by using a network connection Use the embedded Web server Status tab Embedded Web server sectionsTab or section Description Settings tab Networking tab Configure the product using a Macintosh Manage supplies Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Enable or disable the Cartridge out override feature Auto continue Replace print cartridges Enww Enww Install memory DIMMs Install memory and font DIMMsWork with memory Product memory Work with memory Enww Clean the product Upgrade firmwareEnable memory Check Dimm installation Enww Solve problems Basic troubleshooting checklist Factors that affect product performance Xxxx Supply error ErrorFuser error Control-panel and status-alert messages Error Turn off then on Service error Device errorColor in wrong position Press OK Genuine HP supply installed Install Color cartridgeCleaning mode OK to start Front Door open Non HP supply installed MisprintOrder color cartridge Order supplies Used supply installed Tray 2 jamClear jam and then Press OK Unexpected size in tray # Recover jams Jams Common causes of jams1 Cause Solution Common causes of jams Clear jams Jam in tray Jam in tray Jam in fuser area Remove any jammed sheets Close the rear door Solve problems Jam in output bin Print-quality problems Print-quality checklistImprove print quality Identify and correct print defects Replace color cartridge message General print quality issuesProblem Cause Solution See Extended Print Modes on HP ToolboxFX on Service menu item Less paper Menus on Solve issues with color documents See Match colors on Section Print-cartridge Use HP ToolboxFX to troubleshoot print-quality problemsPrint the print-quality troubleshooting Calibrate the product Performance problems Product software problems Problem Solution Macintosh problems Solve problems with Mac OS Software troubleshooting An EPS file prints with incorrect fonts Cause Cause Solution Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX software Part numbers Part Part number Type/size HP LaserJet Printer Family Print Media Specification Guide Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP ToolboxFX HP support and information for Macintosh computers Extended warranty HP maintenance agreementsHP Care Pack Services and Service Agreements Repack the product Repack the product Service information form WHO is Returning the EQUIPMENT? Specifications Environment Recommended Allowed Physical specificationsOperating-environment specifications Electrical specifications Power-consumption specificationsVolt models Product Model Printing 12 PPM 2 Ready Sleep Off Paper and print media specifications Skew specificationsSound power level Declared per ISO Acoustic emissions Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaite Substances Table China 六价铬 CrVI 溴溴苯 PBB Enww Symbols/Numerics Index Dhcp Macintosh Msds TCP Enww TCP/IP Msds Enww Page CC378-90901* *CC378-90901