Print-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues.
Improve print quality
Always make sure that the Type is setting in the printer driver matches the type of paper that you are using.
Use the
Use the Device Settings area in HP ToolboxFX to adjust settings that affect print quality. See View the HP ToolboxFX on page 69.
Also use HP ToolboxFX to help troubleshoot
Identify and correct print defects
Use the checklist and
Print-quality checklist
General
1.Make sure that the paper or print media that you are using meets specifications. Generally, smoother paper provides better results.
2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type.
3.Print a Configuration page and Supplies status page. See Print information pages on page 68.
◦Check the Supplies status page to see if any supplies are low or empty. No information is provided for
◦If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care. See Service and support on page 127 or the flyer that came in the box.
4.Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
5.Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.
6.Restart the computer and the product and try printing again. If the problem is not resolved, choose one of these options:
◦If the problem is affecting all printed pages, see General print quality issues on page 109.
◦If the problem is affecting only pages printed in color, see Solve issues with color documents on page 113.
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