Cause Solution, Hardware troubleshooting | HP CP1510 instruction

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause	Solution

	Hardware troubleshooting
	● Check that the product is turned on.
	● Verify that the USB cable is connected correctly.
	● Check that you are using the appropriate high-speed USB cable.
	● Ensure that you do not have too many USB devices drawing
	power from the chain. Disconnect all of the devices from the
	chain, and connect the cable directly to the USB port on the host
	computer.
	● Check to see if more than two nonpowered USB hubs are
	connected in a row on the chain. Disconnect all of the devices
	from the chain and connect the cable directly to the USB port on
	the host computer.
	NOTE: The iMac keyboard is a nonpowered USB hub.

ENWW	Macintosh problems 121

Image 131

HP CP1510 manual Cause Solution, Hardware troubleshooting

Contents

HP Color LaserJet CP1510 Series Printer Page HP Color LaserJet CP1510 Series Printer Trademark Credits Copyright and License Table of contents Print tasks TCP/IP Manage and maintain Control panelColor Photo Solve problems Appendix D Regulatory information Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Specifications 149 Basics HP Color LaserJet CP1510 Series Printer Product featuresProduct comparison PictBridge USB port AccessibilityEconomical printing Supplies Back and side view WalkaroundFront view Product has the following items on the control panel Control-panel walkaround Nbar Model and serial numbers Software Additional drivers Product softwareSupported operating systems and printer drivers Priority for print settings To change the device Open the printer driver and change the print settingsOperating System To change the settings for all Software for Macintosh Remove software from Windows operating systemsUtilities Software for Windows Linux HP Web JetadminSoftware for networks Embedded Web server Paper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray Enww Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Media type Special paper or print media guidelines Load tray Load paper and print media Enww O configuration Network connection USB connection Set up the product and use it on the network Network configuration Use the embedded Web server or the HP ToolboxFX Set a system password Use the product control panel Configure the TC/IP settingsManual configuration Automatic configuration Set automatic crossover Set network servicesShow or hide the IP address on the control panel Set memory card sharing Supported network protocols Restore defaults network settingsService name Description IP address Internet Protocol IPTransmission Control Protocol TCP Gateways Configure IP parametersSubnets Enww Print tasks Printer-driver Help Use features in the Windows printer driverCancel a print job Change the print driver to match the media type and size Use printing shortcuts Create and use printing shortcuts in WindowsPrint booklets Create a printing shortcut Reduce or enlarge a document Print-quality settingsPrint on special media Resize documents Print a document onto a different paper size Set the print orientationUse watermarks Print on both sides of the page manual duplex Select the Print On Both Sides Manually check box Print multiple pages on one sheet of paper in Windows Print multiple pages on one sheet of paper Use features in the Macintosh printer driverCreate and use presets in Mac OS Print a cover Set the color options Stop the current print job from the software program Stop a print requestStop the current print job from the product control panel Enww Control panel Understand control-panel features Understand control-panel features Use the menus Use the control-panel menus Menu item Description Reports menu Reports System setup menuMenu item Sub-menu item Description Language Display messages and the product Menu item Sub-menu item Description Network config. menu Service menu Use the product control panel in shared environments Color Print in Grayscale Automatic or manual color adjustmentSetting description Manage color Edge Control Setting description Setting optionsColor themes Neutral Grays Advanced color use Advanced color use Match colors Use HP ToolboxFX to open the HP Basic Color Match tool HP Basic Color Match tool Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print all of the photos from the memory card Print a memory card index Connect a digital camera or digital camcorder to the product PictBridge Enww Manage and maintain Print information pages View the HP ToolboxFX HP ToolboxFX Event log Status Product information Set up Status AlertsSet up E-mail Alerts Alerts Enww Device Information Device Settings PostScript Paper HandlingPrinting PCL5c Color Calibration Print QualityPrint Density Paper Types Extended Print Modes Print mode Setting Optimize System SetupService Other Links Network SettingsShop for Supplies Use the embedded Web server Access the embedded Web server by using a network connection Status tab Embedded Web server sectionsTab or section Description Networking tab Settings tab Configure the product using a Macintosh HP fraud hotline and Web site Manage suppliesPrint-cartridge storage HP policy on non-HP print cartridges Auto continue Enable or disable the Cartridge out override feature Replace print cartridges Enww Enww Product memory Install memory DIMMsInstall memory and font DIMMs Work with memory Work with memory Enww Check Dimm installation Clean the productUpgrade firmware Enable memory Enww Solve problems Factors that affect product performance Basic troubleshooting checklist Control-panel and status-alert messages Xxxx Supply errorError Fuser error Error Turn off then on Press OK Service errorDevice error Color in wrong position Front Door open Genuine HP supply installedInstall Color cartridge Cleaning mode OK to start Order supplies Non HP supply installedMisprint Order color cartridge Unexpected size in tray # Used supply installedTray 2 jam Clear jam and then Press OK Jams Recover jams Common causes of jams Common causes of jams1 Cause Solution Jam in tray Clear jams Jam in tray Jam in fuser area Remove any jammed sheets Close the rear door Solve problems Jam in output bin Identify and correct print defects Print-quality problemsPrint-quality checklist Improve print quality Replace color cartridge message General print quality issuesProblem Cause Solution See Extended Print Modes on HP ToolboxFX on Menus on Service menu item Less paper Solve issues with color documents See Match colors on Section Print-cartridge Use HP ToolboxFX to troubleshoot print-quality problemsPrint the print-quality troubleshooting Calibrate the product Performance problems Problem Solution Product software problems Solve problems with Mac OS Macintosh problems An EPS file prints with incorrect fonts Cause Software troubleshooting Hardware troubleshooting Cause Solution Enww Supplies and accessories Order directly through the HP ToolboxFX software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HP Part Part number Type/size Part numbers HP LaserJet Printer Family Print Media Specification Guide Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP support and information for Macintosh computers HP ToolboxFX Extended warranty HP maintenance agreementsHP Care Pack Services and Service Agreements Repack the product Repack the product WHO is Returning the EQUIPMENT? Service information form Specifications Environment Recommended Allowed Physical specificationsOperating-environment specifications Product Model Printing 12 PPM 2 Ready Sleep Off Electrical specificationsPower-consumption specifications Volt models Acoustic emissions Paper and print media specificationsSkew specifications Sound power level Declared per ISO Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Material restrictions Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformity Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for Finland 六价铬 CrVI 溴溴苯 PBB Substances Table China Enww Index Symbols/Numerics Dhcp Msds Macintosh TCP Enww TCP/IP Msds Enww Page CC378-90901* *CC378-90901