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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Administration Problems
• To activate the Repository Datastore component, from CRS Administration select Control Center
> Component Activation page. Check to be sure the nodes with Repository Datastore components
are up and running. If the nodes are up, check that all the SQL Services, including Microsoft SQL
Server and Microsoft SQL Agent services are up and running.
• In the case of high availability, from CRS Administration, go to Datacontrol Center > Publisher
Activation page to check that the Publisher is activated . If active, you see the Publication Snapshot
Agent in STOPPED state and the Subscription Agent in RUNNING state.
Zip file does not auto unzip on Document Management page
Symptom On the Document Management page when a zip file is uploaded, it does not get unzipped
automatically as a zip file does on the Prompt Management and Grammar Management pages.
Error Message None.
Possible Cause While uploading a zip file in Document Management, the user has the option of storing
it as a zip file without unzipping or unzipping the file before it gets stored.
Recommended Action Be sure the Unzip after uploading check box is selected if that is the intention.
Invalid files message displays while uploading a zip file of prompts
Symptom Uploading a zip file of prompts (or grammars or documents) at the root level in Prompts
Management (or Grammar Management or Document Management) shows an error message in the
MADM log files.
Error Message Invalid files...
Possible Cause This problem could occur for one of the following reasons:
• At the root level only language folders can exist.
• Prompt Management and Grammar Management pages except files of valid extension only.
Recommended Action To correct the problem, do the following:
• Check that your zip file does not contain any files that do not belong to a folder while uploading at
the root level.
• Check that all the files have a valid extension.